Reply from Design Bestseller
Hello, thank you for your review.
We apologise for the delay, we hope that the product is to your liking!
Best regards,
The Design-Bestseller Team
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Company details
- Online marketplace
- Home Furniture Shop
- Garden Furniture Shop
- Interior architect office
- Interior designer
- Lighting Shop
About Design Bestseller
Written by the company
Design-Bestseller
Le bon assistant pour tous ceux qui attachent de l'importance à un bon aménagement.
Fondée en juin 2011, Design-Bestseller est une filiale du magasin d'ameublement traditionnel Mathes et est aujourd'hui l'un des principaux magasins d'ameublement en ligne d'Europe.
Design-bestseller allie la passion du mobilier et de l'aménagement à des produits de qualité supérieure et à des designs durables et passionnants.
Notre boutique en ligne vous permet de nous joindre facilement : en tout lieu et à tout moment. Qu'il s'agisse de classiques du design, de luminaires, de meubles de jardin ou d'accessoires vous trouverez dans chaque catégorie une sélection de premier choix, élaborée par nos spécialistes de l'aménagement. Nous combinons dans notre assortiment des classiques du design et des fabricants établis, comme USM Haller, Vitra et Occhio , avec des nouveaux venus et des marques en plein essor comme HAY, Houe et Muuto.
Contact info
Büchel 29-31, 52062 , Aachen, Germany
- 01 82 88 11 89
- service@design-bestseller.fr
- www.design-bestseller.fr
2.0
Poor
84 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
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Customer service is dishonest
Customer service is dishonest, they will do anything to not reimburse you if you make a return.
1 February 2023
Unprompted review
Reply from Design Bestseller
Bonjour Monsieur, nous vous remercions pour votre avis.
Comme indiqué par email et téléphone, nous ne pouvons pas vous rembourser votre commande car l'article retourné a été utilisé, sali. Il n'est pas dans l'état neuf dans lequel nous vous l'avons livré.
Notre service client est disponible pour toutes demandes complémentaires.
Cordialement.
Worse Service ever
I have bought an armchair with Design Best Seller in May as they told me via phone and email that they will have the item in stock in 6 weeks. That took them 3 months, which in a world where supply chain is complicated could be acceptable. But 3 months after they have received the item, I am still waiting for their delivery and the customer service (if you can call that that way) is asking me to do the follow up with their delivery company and arrange it all. The team I purchase is over £2,000 (€2200), I find the service absolutely inexistent, inefficient, and I would like to urge consumers not to order from this company.
Please read their reply. The only thing I can say about their customer service is that they reply to emails and they are courteous and nice. That does not change the fact that they are totally inefficient. They do not talk to end consumer before scheduling delivery date for piece of furniture. They do not help end consumer except by sending a tracking link that does not work and let the end consumer without any help for 8 weeks
Based on my emails and their positive answers the product should have been delivered in November. We agreed on a week window for their delivery. They did not do any follow ups and they did not make it happen We are now in January, let see if this product will be delivered. I am very doubtful.
In any case they are plenty of websites who sell "Gubi" furniture, so why use them. It is not that they have any exclusive products.
Best regards
Anne Chatain
9 January 2023
Unprompted review
Reply from Design Bestseller
Dear Mrs Chatain, thank you for your review.
We have gladly checked your order. It is true, we received your chair later than expected. We are very sorry about it.
However, it seems that it isn't easy to delivery to you as you are not very often at your house available. Indeed, we tried to delivery to you at the end of september: you asked us to return the delivery because we weren't available before november.
We sent the order again in november. As you live in Switzerland, you need to pay the customs fees to the carrier before you can receive the delivery. You told us that you paid the customs costs a few days before Christmas. That's why the carrier couldn't delivery you before.
Today, you asked us to deliver to you on the 23rd of january.
We are doing our best to deliver you but because of your agenda, it isn't easy for us and our carrier. Moreover, the carrier informed us that he counldn't reach you over the phone and you didn't replied to him via email when he tried to place the apointment with you. You also told us that you weren't in Swizertland lately so that your phone number wasn't accessible.
Our customer service has always answered to you very quickly via email of phone. But please be aware that if you don't answer our carrier or pay the customs fees quickly, we can't deliver to you.
Don't hesitate to contact us again for any further questions.
Never use this website (delivery can…
Never use this website (delivery can take up to one year lol) just pay a bit more and buy from other stores
12 March 2022
Unprompted review
Reply from Design Bestseller
Hello, we are very sorry to hear that you are not happy with the handling of your order. Don't hesitate to contact us with your order number, so that we can have a look at it together. Have a nice day, Naomi for Design-Bestseller.
Beautiful product
Beautiful product. I am delighted. A bit of a delay in getting but worth it
28 October 2021
Unprompted review
Reply from Design Bestseller
Thank you very much for your review! See you soon, Naomi
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