Design Cykler Reviews 

2,210
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was sent a msg saying my bike will not be delivered assembled, but in this very email that asked me to leave a review it says that all bikes are delivered 100% assembled. This is disappointing.

Company replied

Rated 5 out of 5 stars

Im a new customer since 2022 march but after 2 times contact with crew from shop in Næstved i give 5 stars, because they are competent employees with great knowledge. And the telephone service is als... See more

Company replied

Rated 5 out of 5 stars

I bought my gravel bike from Aarhus store, the stuff was really helpful and explained lots of things about gears to me, also helped me choose the correct bike. After buying the bike, I went to the s... See more

Rated 5 out of 5 stars

professional and quality service upgrade Design Cykel Tåstrup Both Danni and Flemming were helpful and professional with the service of my Gazelle el-bike. When I bought my el- bike I... See more

Company replied

Company details

  1. Bicycle Shop

Written by the company

Hos Design Cykler har vi mere end 30 års erfaring med at få danskerne godt kørende. Vi er en moderne kæde af store cykelbutikker, hvor faglighed og service går hånd i hånd. Vores mål er altid at give dig den bedste vejledning, uanset om du besøger os i en af vores 13 fysiske butikker eller handler på vores webshop. Vi er stolte medlemmer af brancheforeningen Danske Cyklehandlere, og vi står klar med et bredt sortiment og dyb produktviden, så du ender med præcis den cykel, der matcher dine behov. Certificeret tryghed og 5-stjernet service Når du vælger Design Cykler, vælger du kvalitet. Alle vores butikker fungerer som Shimano Service Center, hvilket er din garanti for det højeste faglige niveau. Vores værksteder er certificeret med 5/5 stjerner, og vi beskæftiger uddannede cykelmekanikere, der løbende opdateres med kurser i den nyeste teknologi. Det betyder, at din cykel altid bliver serviceret med originale reservedele og stor ekspertise, så du kan køre sikkert videre. Handel med fuld garanti – Online og i butik Vi har gjort det nemt og trygt at handle cykel og udstyr. Når du handler i vores store webshop, står du aldrig alene med dit køb. Du har nemlig fuld service, garanti og returret i alle vores fysiske forretninger. Har du brug for hjælp til en elcykel købt online, eller skal hjelmen byttes til en anden størrelse? Så står vi klar til at hjælpe dig i butikken. Populære kategorier Hos os finder du et kæmpe udvalg inden for elcykler, racercykler, mountainbikes og citybikes. Derudover har vi alt, hvad du skal bruge inden for cykelhjelme, cykeltøj og tilbehør til cyklen. Landsdækkende butiksnet Vi er tæt på dig. Med butikker i Aalborg, Randers, Aarhus, Horsens, Kolding, Esbjerg, Viborg, Næstved, Taastrup, Brøndby, Odense og Svendborg er hjælpen altid inden for rækkevidde. 100% Klargjorte cykler Din køreoplevelse starter med det samme. Cykler købt hos Design Cykler leveres 100% samlet og klargjort af vores uddannede mekanikere, så du er sikret en cykel, der er indstillet og justeret korrekt fra første tråd. Fuld servicepakke Vi slipper dig ikke efter købet. Med vores store netværk og certificerede værksteder sikrer vi, at du har adgang til service og garanti i hele landet, uanset i hvilken Design Cykler cyklen er købt. Besøg Design Cykler – vi er klar til at hjælpe dig!


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,210)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

God service 🙂

28 December 2021
Design Cykler logo

Reply from Design Cykler

Hej.

Mange tak for de rosende ord.

Det betyder meget for os at høre, at du har været glad for at handle med os. Vi sætter pris på, at du har delt din oplevelse med os.
Rigtig god dag.

Hilsen Shawn
Design Cykler

Rated 5 out of 5 stars

High Quality, Professional Standards !

Great service great bike, on time delivery all the mechanics on the bike have been tuned and tightened to professional standards for a racing bike. excellent !

25 October 2021
Design Cykler logo

Reply from Design Cykler

Hej, Daniel.

Tusind tak!

Det betyder meget for os at høre om din gode oplevelse, og vi sætter pris på, at du tog dig tid til at anmelde os.

Vi ønsker dig en rigtig god dag.

Hilsen Shawn
Design Cykler

Rated 5 out of 5 stars

Super service

Super service. Kun glad for at handle hos jer.

13 August 2021
Design Cykler logo

Reply from Design Cykler

Hej.

Tusind tak for din anmeldelse.

Det er vigtigt for os, at vores kunder oplever en god service og en hurtig levering. Det glæder os at få en god feedback på din oplevelse hos os.

Rigtig god dag.

Hilsen Shawn
Design Cykler

Rated 5 out of 5 stars

Super selection of bike gear

Super selection of bike gear, good prices and very fast delivery!

10 August 2021
Design Cykler logo

Reply from Design Cykler

Hej, Deirdre.

Vi forsøger på bedste mulige vis at yde en god service. Det betyder meget for os, at du har brugt tid på at skrive din anmeldelse af os.

Rigtig god dag.

Hilsen Shawn
Design Cykler

Rated 4 out of 5 stars
Design Cykler logo

Reply from Design Cykler

Hej Nuno,

Thank you for your review.

We are happy to hear, that you had a great experience with us, and we appreciate, that you took the time to review us.

Have a great day.

Greetings from Siw
Design Cykler

Rated 1 out of 5 stars

Not the best service

Bought a bike for 25k dkk. They did not update on when will be delivered, i had to follow up. Ones was at my place, i was told i could ride it without problems, but after 16km the rear wheel lost the hub and axel which could lead to a big crash and the gears did not work as expected. I had to leave the bike to the near bike shop to do a check up on everything.

This is the shop:
Design Cykler A / S
Rødegårdsvej 180
5230 Odense M

17 March 2021
Design Cykler logo

Reply from Design Cykler

Hi Adrian.
We would like to investigate this matter. But we can not find you in our customer directory in the webshop. Which store have you shopped in, and under what name?
Søren Jensen
Design Cykler

Rated 5 out of 5 stars

Just got a new Giant TCR which…

Just got a new Giant TCR which origanally they said I could order and it would arrive July.
They then contacted me to say it would arrive in begiining of May.

Got the bike, it has some issues of course with it being new but I can take it in and they help as much as possible.

Service has been very good.

24 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look