The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
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See what reviewers are saying
The communication is terrible, after closing a 24month deal for 1000Mb Glassfaser there was no further information received. When calling, the operators where passing my call between 4 different peo... See more
Company replied
I would recommend to be extra careful with this provider. Fiber optic lines are very often present in houses and green availability status on DG site can be misleading, in fact the external infr... See more
Company replied
The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Deutsche Glasfaser
Hallo Olivier, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Hi Adam, it's great that everything is going so well. That's how it should be. We look forward to your feedback. Best regards, Marie
I don't like it
30 October 2024
Unprompted review
Reply from Deutsche Glasfaser
Hello, what a pity. We would like to know what exactly you didn't like. Feel free to update your review if you would like to share your experience with us. We like to use constructive feedback to improve. Best regards, Julia
I haven't received anything yet
I haven't received anything yet, but I'm waiting for someone to come and pull the fiber optic cable to my bathtub
25 October 2024
Reply from Deutsche Glasfaser
Hello, thank you very much for the positive review. We are very happy about it. Kind regards, Marie
nice company
So far, it has been a nice experience. However, it would be nice if the portal were in English for English users.
21 October 2024
Reply from Deutsche Glasfaser
Hello Mari, I am delighted that you have left us a good review. Thank you very much for that. If you have any questions, please contact us at any time via the messenger in the customer portal, our social media channels or the customer hotline. We will be happy to help you there. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Matthew, thank you very much for the positive review. We are very happy about it. Best regards, Marie
Oky oky oky oky
17 October 2024
Reply from Deutsche Glasfaser
Hallo Mesut, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Great service
10 October 2024
Too complex
The process to register , I find quite complss, the connection with contract very confusing, there are a lot of changes needed.
28 September 2024
Reply from Deutsche Glasfaser
Hello Gino, thank you very much for your valuable feedback. I'm sorry that there are still questions left unanswered and that you have further concerns. Please get in touch via our customer portal, our customer hotline, WhatsApp or our social media channels. They will be happy to help you directly. Best regards, Kristin
Good but not English option in the process
It was good, but I would recommend to have an English option for international clients.
27 September 2024
Reply from Deutsche Glasfaser
Hello Jose, I understand that. We'll take that with us to improve on this point. Kind regards, Marie
Reply from Deutsche Glasfaser
Hello Christopher, it's great that we were able to offer you good advice. Many thanks for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello, i am delighted that you have left us a good review. Many thanks for that. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo, das lesen wir gerne. Wir bedanken uns für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hallo Christoph, vielen Dank für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hello Javier, thank you for your rating and feedback. Please keep us informed about your satisfaction. Kind regards, Katy
Reply from Deutsche Glasfaser
Hello Johnson, how nice of you to join us. Of course, we understand that you are unable to rate your connection at this time. However, to help us improve our processes and make your experience even better, we welcome any feedback you may have about the process of signing up or the usability of our website. Feel free to leave us a new review if you have had other experiences with us. Thank you for your 4-star rating. Best regards, Julia
Good experience so far
11 September 2024
Reply from Deutsche Glasfaser
Hello Robert, thank you for your great review. We are happy that you are satisfied with us. Best regards, Lisa
Easy to set up the account
The directions for signing up and setting up an account was easy.
7 September 2024
Reply from Deutsche Glasfaser
Hello Jazmin, a warm welcome to you. I am delighted that you have taken the time to share your experience here. Best regards, Kristin
Top……………..
6 September 2024
Reply from Deutsche Glasfaser
Hallo Freddy, super, dass Du so zufrieden bist und das auch hier teilst. Ich bedanke mich herzlich dafür und wünsche Dir weiterhin viel Spaß beim Surfen in Lichtgeschwindigkeit. Lieben Gruß, Kristin
Do we have a contract or not???
The company canceled our contract during building phase based on surveying technicians belief that we were the renters of the house we own. No one asked for clarification oe notified us by mail or email that our contract would get canceled; simply canceled our contract. I contacted the same representative who "sold" us the idea of installing glass fiber internet and we started a new contract and customer account. Several days later I received an email asking for some information about . I reply to the email and was told that that contract/account was canceled as well! At this point I'm not even sure that want glass fiber from your company...you're 20 years late anyways.
29 August 2024
Reply from Deutsche Glasfaser
Hello Alisa, based on your experience, I understand your displeasure. I am sure that there has been a misunderstanding and a challenge in communication. I would therefore ask you to contact us by phone, WhatsApp or social media. That way, we can take another look and check what the problem was. Our customers are very important to us and we welcome constructive criticism. This is the only way we can constantly improve. I look forward to your feedback. Kind regards, Maddy
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