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Celebrating childhood for three decades, Deux par Deux has seen its one-of-a-kind collections travel from Montreal to New York, Los Angeles to London, and all the way to Moscow. Upon its creation in 1986, the Quebec-based brand took the children’s fashion world by storm, setting the pace for its followers. With its stylish collections, sophisticated cuts, vibrant colors and original patterns, Deux par Deux immediately made its mark on the local and international scenes. Acclaimed by the industry for their strong technical and aesthetic qualities, Deux par Deux’s award-winning collections are, above all, celebrated and appreciated by the most uncompromising critics: kids! From tiny tots to youngsters who are well into the age of reason, children wear Deux par Deux with pride. Its unique creations have indeed been designed specifically for kids, who have always been the brand’s proudest ambassadors. Not only do children have an amazing ability to surround themselves with beauty and pizzazz, but they also welcome style and elegance with open arms. By the same token, kids—not to mention their activities—demand comfort. This must-have trait represents one of the finest feats Deux par Deux has achieved in its clothing design.
225 rue Chabanel O. suite 800, H2N 2C9, Montreal, Canada
2.2
14 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
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Terrible quality!! I purchased a dress jumper from Macy’s site and the quality was so bad it was unwearable. The fabric was not lined and the extra fabric on the inside rolls up. Unwearable. So disgusting that they wouldn’t take it back. Waisted my money.
Customer Service is atrocious! Reached out multiple times, they only send one line responses that don't even answer my query. They dishonoured a price match request when I met all the criteria. I pointed that out and heard crickets from customer service. I will absolutely not be shopping with them going forward.
During sale period choose to by snowsuit for my toddler in Canadian brand company
Company promised to deliver within 5 days after 9 days received info that is out of stock
Funny way of running business
Reply from Deuxpardeux
Thank you for sharing your experience with us. We’re truly sorry for the disappointment and inconvenience this situation caused — especially when you were counting on receiving your toddler’s snowsuit within the promised timeframe.
Unfortunately, during busy sale periods, inventory can move quickly, and in rare cases our system may not update fast enough. That said, this should never result in you waiting over a week only to find out the item is unavailable. We understand how frustrating and unacceptable that feels.
We appreciate your feedback and are actively working on improving our inventory accuracy to prevent this from happening again. If there’s anything we can do to help you find an alternative or assist further, our customer care team would be happy to support you.
Thank you for bringing this to our attention.
Have ordered a few things from dpd over the years. It might take a week, it might take 2-3. Meanwhile your kids are shivering. One wonders how they make such a nice product.
Reply from Deuxpardeux
Thank you for sharing your feedback. We’re happy to hear you enjoy the quality of our products, but we’re truly sorry to learn that your orders have sometimes taken longer than expected. This isn’t the experience we want for our customers.
We’re continuously working to improve our shipping times and overall service, and your comment is a helpful reminder of where we need to do better. If you ever experience a delay or need assistance with an order, please don’t hesitate to reach out to our customer care team — we’re always here to help.
Thank you again for your support over the years. We appreciate you. 💛
TERRIBLE customer services, the original order was placed on November 8th and after some delays, it shipped with Canada Post, 2 days before delivery, Canada Post went on strike (if the order was shipped timely such a situation would not have occurred). I contacted the customer services department and was told that there was nothing they could do and that I should place a new order and return the original one when received. I agreed, and the issue was that I had a discount coupon on my first order that customer services Carla was unwilling to honor on the new order, after a dozen of messages she finally agreed to provide a coupon and honor the original discount. The new order was placed on 11/22 and up to now it has not shipped, even though their website says "We deliver on time with Canpar" and "Delivery time begins one business day after the order is placed". I have contacted the customer to complain about the late shipment and the answer from CS Carla was "Since we are processing a high volume of orders, there is a possibility of a slight delay. Rest assured, your order will be shipped soon!", I have explained to her that this a replacement order as Deux par Deux did not deliver the first one, and asked her to ensure that the order shipped today as I need to have it delivered by friday, and her answer was that if I wanted it delivered faster that I should have paid an extra 20 dollars, in other words, transfering the cost of Deux par Deux inability to fulfill theirs orders to the customer. If order is not delivered by Friday, I will need to puchase elsewhere and will return the order, on top of all that, I am now very concerned with the multiple complaints from customers in regards to the low quality of the product...
We are repeat Deux par Deux lovers! My son adores their dino print outfits. We come back every season. The clothing is stylish, comfortable, and Tristan proof! Will be back!
BUYER BEWARE- Ordered some items and part of the outfit didn’t fit my daughter and was currently out of stock. Decided to return and re buy item if came back in stock. This was within their 30 day return window and everything left my possession in brand new condition/unworn. I got an email stating that the item was received in used condition and had holes. I contacted this company numerous times and they have ZERO customer service, I asked for evidence and company has failed to provide any. I have been buying clothes from this company for years and will not be buying anymore. The item did NOT have holes when it left my possession… I have tried emailing and I get basic responses and no one answers the phone. After looking on their Facebook page, I am not the first person they have done this to. Unfortunate, because I love supporting Canadian companies. I will add, this was a $20 item- it isn’t about the money more about the principle.
Bought a snowsuit for my little one and wow the quality is amazing. Plus he looks super cute in it , very well made! Definitely going to buy from them again.
My package was lost in the mail and they did not honor their shipping policies admittedly. To date a resolution to the lost package has not been made. It is two weeks now and Canada Post says the package is truly lost with no way to retrieve it, shipping company says DPD has to call them to process the claim. They are slow to fix issues if they exist unapologetically. I cannot even speak to the quality of their products but they certainly lack basic customer service skills.
Bought a rain suit for my baby when he was 12 months and I bought 18-24 and it's the best we'll made suit. It was a bit big but perfect
All the teachers at my kids school comment on how nice my children’s winter coats are and need to know where we got them from because they are so gorgeous. The quality and details are so beautiful on these jackets. I just preordered our spring jackets because the winter ones were so nice, I can’t wait!
Great selection of children clothing for boys and girls. The dresses are gorgeous!!
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