Devoted Health Reviews 

DEVOTED ADAVANTAGE PLAN SENIORS BEWARE!!!!
My experience, Devoted has been a moving target, bait and switch type company. Once you have an issue, amoung many, short or non payments. You'll talk to some of the nicest people ever. They have no power! Nothing will change. The bills won't be paid. They're not accepted by many providers. They vasilate on both health and prescription coverage. they lure with lower premiums, saying, you'll have a few more co-pays and some, higher than others..blah, blah, more fluff than substantive needed coverage. I'd been better off with Medicare and a supplement. Now I'm struggling to get out of an advantage plan. My experience, Devoted most always short pays the bill. Small amounts mostly, but some large. I'm hooked for over $800.00 so far, i just found out. I've had to cancel a serious heart procedure, cant get an estimate for knee replacement, because my portion to pay keeps changing. You get gibberish when you call for the reason. Apparently hoping you wont notice. They short pay treatments, minor amounts, and delay payments by lengthy reimbursement papers to fill out. They lay obstacles of andmistative bs at you in every way to avoid getting the bill paid or reimbursement. They're nice enough on the phone, but do little to resolve your bills. Other than send out endless papers for you to fight over with your doctor.
They have the nerve to try to avoid coverage of the glp1. You have to pay the full plan deductible 400.00plus. Meicare patients pay 50.00.
Devoted is exhausting and unpredictable. Seniors beware!!!!
Im looking at some possibilities of legal class action.

I moved from Missouri to Mississippi, and called Devoted
They offer coverage in Mississippi, so I applied for coverage under one of their 'give back' plans that pay Medicare premiums.
When they cancelled my Missouri policy, they also cancelled my Mississippi policy which I was unaware of.
I called to see why the 'give back' amount was not showing on my Social Security check and was told it could take up to 4 months.
I called back to give them my new address, and was told about my Mississippi policy accidentally being cancelled. I was assured it would be fixed. I called back 10 days later. The issue still was not fixed.
They did eventually fix my policy so I had no gap in insurance, but I have yet to receive any of the 'give back' amount.
It has now been 5 months.
I called Devoted, who told me to call Social Security. Insinuating it was a problem on their end. Social Security said they haven't received any transactions from them since I moved. I called Devoted and was told the issue would be resolved in 48 hours.
I finally got a call from one of their agents who says we need to do a conference call with social security. I've already talked to social security. I simply need Devoted to fulfill their side of the contract.
I'll be changing insurers when open enrollment comes.

Devoted Healthcare's Service Rep. in El Paso, after
consulting with her supervisor for 15 minutes promised and assured me that Devoted would pay for my root canal on a $200 / month re-imbursement. When I preceeded with the root canal Devoted, then said NO. I wrote the CEO, Park and received no reply. I am preceeding with a Small Claim for $5,000. July 6, 2026. Les Moore, Cottage Grove, OR

Watch out when trying to get the 50% reimbursement for expensive dental procedures. They would not reimburse me the 50% of cost. Scammers...

I was with this plan for six months. Nothing but problems! I call to get list of network dental providers. I was told I could keep using my same dentist except I would need to file reimbursement. The person even sent me the link to use when I was ready. Had three claims same month they paid one and said the others were out of network when all the visits were to the same provider! I went to the grocery store and the OTC would not approve my benefits at the register I called in. I was told to just go ahead and pay for it, and they would reimburse me. I sent in a clear copy of the receipt with the store and the date. I purchased 22 items. First I was told they never got the request for reimbursement. I asked for it to be escalate it for supervisor I never got a call back then when I call back, I was told I never requested a call back then I was told it was denied because none of my items were eligible even though I bought the same items I’ve been buying. Then I was told the date and store was not on the receipt, which was a lie. Requested a call back again then I was told I was permanently denied reimbursement. To this day, no one has ever sent me anything in writing explaining that my reimbursement request was denied and why and no one has ever returned a single phone call.
Try to use my vision benefit. They gave me a list of providers that took the plan. None of the three they provided me took the plan. Spent an hour on the phone with them while at a vision center. They had referred me to finally after 45 minutes, a representative said oh you have to tell them it’s premier vision. Nobody ever said that before. This plan is the worst, totally unprofessional, totally untrained staff. Do not waste your time with this plan. It could be good because it has good benefits, but very limited coverage and super bad Customer Service help.

If I could give below 0 I would. There is always an issue with items submitted for reimbursement. And God help if you need help from customer service. You have to go through multiple people to try and get an answer. Takes for ever for someone to answer the call when you call in. Then because they don’t know they have to forward you to a different department but that department foe not answer the phone! This is viscous cycle.

Can wait till I can sign up with a reputable company!

Beware insurance shopper devoted health comes across as a very caring health insurance company. But beware, they are just like all the other ones. Horrible. That's why they have such a low rating. Check out what other people are saying about them. Before you choose to voted health, I have been denied 3 times in April for health problems. 3 times mind you not once, but 3 times in the month of April alone. What does that tell you about devoted health? There's a bottom of my pecket. Order for finding an insurance companies. I am going to switch tomorrow. It's too late today to switch. But I will find a better insurance company through my broker. No matter what it takes devoted health, you could go to hell. Sorry for being so rude.But your must be under forty two.Because they acted like you're under forty.The way you're running your company

Devoted health insurance requires they get pre-authorization for everything other than your primary care physician. It doesn't matter if the Doctor orders a test, still needs pre-authorized. It refused to pay for a colagard test, REALLY! Never had any issues with Anthem.

Too many medical practices do not accept Devoted and when I went for bloodwork. I received a bill for $170. . When I called Devoted prior to having gone for bloodwork before, Devoted told me to just go and have it. I needed a $20. Copay, which I paid. This time the lab woman told me I didn't need to pay and after the bloodwork was finished I received the $170
Bill and the lab said they don't accept Devoted.
Also an aggravating process of getting a referral for my cardiologist.
The people on the phone at Devoted are all very nice , the rest of it os not peaches abd cream.

I am a customer a devoted health I switch from people's house to devoted health thought that I'd give them a try however I wrote a review myself all I can say let me tell all of you people out there dealing with devoted health I've been through 6 months of turmoil trying to deal with devoted health until I wrote my review then all of a sudden things started moving when corporate people started calling me to see what they could do like stated all of their doctors most don't want to accept the voted health they pull you out of network with lcmc to send you the doctors that they want you to go to I wrote a long review before however the ball is starting to roll now that I've got with corporate corporate is calling me personally however I'm going to write this review to let everybody know devoted has excellent perks over the counter spending good grocery cards CVS give backs you name it that perks are beautiful however let me just State this and please everybody read this when you get down to business with devoted they are selling you with their perks especially old people that don't have a lot of money I need financial help but a groceries their perks they're over the counter all the freebies they give you just take this into consideration what did you buy insurance for was it for food or was it for medical if it was food you're doing fine but when you're dealing with specialty doctors you going to run into a bunch of hell just remember this if you need food that bad go get some food stamps because when it comes down to specialty doctor specialty clinics anything medical you're going to run into hell so if you only worried about food or perks go with devoted you can't beat them however why do you have health insurance for food or for medical reasons enjoy the food while you can because when it comes time to go see specialist and real money spending comes in that's when you're going to play hell I'll leave it at this what do you have medical insurance for for your health or for food and over the counter parks I wrote a previous review I was the one state and I live here in Louisiana and was playing hell getting a doctor that accept them yes they give you a list of specialists and get don't get me wrong they're all good doctors however they want cash up front and get reimbursed by devoted I've been on the phone with them for the last 3 weeks finally things are getting worked out now that I wrote negative reviews after my review hit truss pilot my phone didn't stop ringing I guess they were trying to tell me shut it down we're going to take care of you with now things are starting to finally move yes I finally got to see a specialist yes my PCP and my gastrologist or keeping in touch and calling me back including devoted I'm going to stick it out with them now that they know who I am and I know they know I wrote a negative review and I'm not going to draw this one out like I did the last one like I said I'm going to ride it out till open enrollment but so far they have been working with me after I wrote a bad review I'll just leave it at this what are you looking for free food and perks or are you looking for medical help if you look if a medical help go somewhere else if you're looking for food and perks over the counter go with devoted they're great for that just remember that food ain't going to do you no good if you can't get in to see a specialist when you really need one like I said I'm going to ride it out and I know how to navigate this system we'll see by time open enrollment com just remember this if you need food that bad go get some food stamps because once it comes the catastrophic medical conditions you're going to play hell with devoted believe me I went through it most people will give up however I hung in there and fought them till they finally worked out the problems that they were trying to get me to work out it was nothing but hell however now even my PCP office knows who I am my doctor's know who I am personally and even devoted those who I am I don't like right negative reviews however when dealing with any insurance company don't worry about the perks worry about their medical coverage do your homework before signing on with any insurance company nobody reads the fine prints they worry about the freebies

This is the worst insurance company I've ever had. They refuse to pay my provider, who was told she was in Network. Im out $2500 because they refuse to pay. She was also told they don't tell you if after applying to be a preferred provider that you weren't approved.
Update: Devoted is going to unenroll me at the end of the month. No correspondence re: paying my providers.
I want to get out of Devoted, but they're refusing, even after being told on the phone I could. I get different information each time, saying someone will get back to me within 48 hours. No response. Ive faxed two appeals. No response. They never respond, never say the same thing twice, and now I'm stuck for 6 more months with them. They are a ripoff. Horrible company.

I change from Humana to devoted and then I changed my mind. To get even with me they enroll me back to Humana with no benefits. None what so ever. I am a 72 year senior now I have no help any kind of help. Evil people.

This company is terrible to work with. They continually refuse to send me the proper medication prescribed by my doctor.

Totally a screwed up company. Charged for seeing my PCP, had to call to get that straightened out. Charged a co-pay for a blood test I've never been charged for before. Pay is substandard for doctor ordered tests and meds. I can't wait for the year to end so I can dump this company. If I could give a rating less than 1, I would.

So far so good had no complaint's, Devoted cares about their customers, that means a lot always growing with different states, I would get them again.

I selected them for medicare advantage plan Kentucky. I have alpha gal and a couple other small health issues. They lied to get me to join as told me they had all kinds of providers in house that treated alpha gal as they have no providers within my area. Devoted had one and she was a no call no show for appointment. When I complained I was told basically life isn't perfect, so deal with it. Told me upper supervisor would call me, never happened for months even though I reminded them. Today I was told to take a medication for a respiratory infection which I am not suppose to take plus the person didn't know how to count to 10 or 15. When I ask for a supervisor, I was told by receptionist supervisor stated for me to go to ER or urgent care. This is not a urgent or E.R. problem unless left untreated. They have decided not to treat me. I also have a medical background and this is type of care is something you want to stay away from.

Devoted has been the best insurance to work with as they specialize in the medicare beneficiary and their needs to navigate the healthcare system with in, and out of network needs. When a client needs personal assistance in finding answers and guidance for their care they are the easiest to work with and they follow through to the answer of the issue or inquiry. Their network is very good and the providers they work with are very good too. I would recommend anybody on medicare to check them out if they have the Devoted Healthcare company coverage available to them in their area.

I am very surprised by the less than 5 star reviews. I changed from Aetna to Devoted Health this year as my Medicare health insurance provider and have been very pleased. They offer things other plans do not. There’s a $60 PER MONTH Food and Home card that can be used for healthy food or utilities. There’s a $50 OTC every quarter. There’s a $150 per year health benefit that I will use when I renew my Calm app in July. There are reimbursement options that I’ve used for Dental and Optical. The cost for seeing a specialist is the same as before .. $30. You can do a video visit with a nurse to review medications and ask other questions and be reimbursed $50. I have been very satisfied.

Providers will experience a lack in customer Service when calling to discuss claims. The Rep's seem to be experienced in answering the phone however answering claims questions there is a lack of understanding. They will not let you speak to a supervisor as well. Poor Customer Service.

Seems nearly impossible to get reimbursed for my dental care. I've been trying to get paid since march 9th. All I get is lies and excuses. They are supposedly sending me a check but say it may take 5 weeks or more.
That may take till July. Really?