Devoted Health Reviews 

Did not receive the increase in ss payment was not reimbursed for dental cleaning after sending proof of payment to them. Do not do what they say other companies are much easier to do business with. Date should be all of 2025. Tom Shuler

You cannot go by their provider list. Some doctors listed do not take Devoted.
Some of the optometrist listed do not do annual eye exams- (surgeries only).
Call your doctors to see if they accept Devoted - do not depend on the provider list.

I'm new to Devoted as of Jan '26. A few days into Jan I started an online OTC order for supplements/vitamins but was unable to pay. Long story short: they had not entered my info yet into the system. However, in my order there were several BOGO offers and orders for name brands. I waited several days and went back, only to find that the BOGO offers were gone, as well as ability to order name brands; I could only order CVS brands. After complaining to Devoted I was told I could only order what was approved in their list, in other words CVS brands whenever possible and no freebies. I informed them that it was very clear to me that Devoted has a financial arrangement with CVS. This is just an FYI to anyone interested. With a quick search you will also find that CVS is not a well run company for consumers.

Bunch of liars. They switch your benefits around and make them unusable. Had a food and home card that came with a catalog online that you can order and have OTC and food items delivered. Well, now if I want to use that money I've got to go to different stores and scan product by product to find what it will actually buy. So essentially they took that money away because that's not usable for me.

And this is to say nothing of the sudden burst of co-pays I have for every benefit that used to be free at point of service for me.

Sorry I have to give them any stars at all. After less than 1 month, I've found they don't support any of my current vendors at the rate I paid with United Health Care. For example, my oxygen concentrator was covered 100%. They don't have a contract with my current provider so I contacted one on their list. They only pay 35%.

Every vendor I use has had nothing but complaints about them and are glad to hear I'm switching back to UHC.

Very disappointed!

I have paid $500 out of pocket because of the unprofessional service ! They hung up on my Dentist and on me! No one at Devoted Health is on the same page ! Worst Medicare ever !! Would not recommend

First time on Devoted ....plan sucks....required to get over the counter items only at CVS pharmacies where prices are ridiculous compared to Walmart...1000 count of 200mg IBPROFEN at Walmart under $15 ....CVS PHARMACY same thing is $29 ....Devoted may give you more $$ to spend only $15 more but you get way less due to high prices ...and that is just one example there are many more!!!!!!

The company said my grocery card was shipped out over a week ago. Today we found out that it was shipped out today 1/05/26. As a matter of fact they said at the beginning of December that they had sent the care. Now we are trying to download the app so we can use this benefit with our cellphone. We have been on the phone for over an hour to get the app loaded. You are not impressing me with your customer service and the broker Senior Benefit Services is of no help and won't even call us back. Next year new broker and maybe a new insurance company.

Very long delivery time and no communications about time for delivery. No reply to email queries

I switched my medicare, we have one month to do this. They took 3 weeks to supposedly fax my doctor. i called and asked about it, they said they had faxed to, and gave the phone number, not the fax. I 3-wayed and they got the fax number and i stayed on line while she did the fax. I asked at that time for a paper form since i do not have a copy machine, she said she would mail this to me. i never got it and now, i get nothing but a run around, these cheap people refuse to mail it to me, and the one that promised to, never did, no record of it. They demand i take the email to a print shop and print it out. when i switched I had a Snp advantage plan with united health, i thought it would be simple to switch it over. if they had actually sent the form in a timely manner, it would of been. but now, it is X-mas eve and nobody got anything. i will not get my $2oo food allowance now. heaven forbid just switching me over since i was already on the Snp plan and it was devoted that did not fax it in a timely manner. I have already talked to Ohio Dept of Insurance. I had no problem when i signed up with united health, i would not suggest Devoted. edit: after getting this straight and i went to my caregiver, which I checked with Devoted who said she was in-network. i get to the office and see a letter where devoted picked a doctor at another facility, one that just killed my wife due to malpractice. again, nothing from Devoted. i did not take the dr visit. I guess devoted is so bad, this medical faciilty is driving me out now. when i did get a visit with them, for a physical, i was told it was mandated into a wellness check and refused it, nurse said it was mandated. when i complained to devoted that i did not get my office visit, they did nothing. Medicare actually, started to try to sell me on how great wellness checks are. nothing but extreme pressure to take things like statins (my cholesterol is well below the 200). when i finally said enough is enough, I was told time was up. Devoted is only good for $200 food card since i have health problems that allow me to get a SNP medicare plan.

I absolutely love devoted yes sometimes it's hard to find a doctor on the plan but I called devoted and they send me a complete list of doctors that take the plan if I call and the doctor says they don't it's not devoted fault it means the doctor stop taking the plan and did not notify devoted of this which is a problem and I'm sure in the future it will be taken care of these doctors sign in agreement and sometimes they don't fulfill their agreement but I never have a problem getting a referral I never get a problem getting something done and when I call they take their time they speak to me we talk for a while and sometimes it's not even a bad insurance it's about they understand that you know some people like to talk and some seniors are a little bit lonely and they take the time to talk to them they give you back to give back program they give you over the counter drugs they're always there to help and I find them to be one of the best insurance companies that I've ever had I'm sure there are complaints but that's what most people do they complain about everything nothing is ever good enough and you just can't satisfy everybody they'll always find a reason to complain my doctors are on it I get my things covered and for anybody out there that needs to go get a test you have to go to acumen they do not charge you to take your test for some reason when you go into a place that's on the ground and you walk in there's no copay acumen does all kinds of testing they have an MRI machine they do scans in there they do mostly everything you need done so check out acumen when you need to have a test

I have been told four times my check was mailed for reimbursement (Address was verified. )However, my USPS informed delivery does not show this as true. I basically don't use rest of my benefits now as I don't believe I will be reimbursed. Their telehealth was a 5 but lack of trust lowered this rating. Would be nice to get a call and truth

I like the devoted give back plan, the premium savings are significant. The biggest drawback with devoted is they are unable to provide good information about where to get service (x-rays, MRIs, etc.) and what they will cost. I had an MRI done this year, devoted gave me a list of facilities where my cost would be $150, but no one on the list did MRIs. It took me a lot of effort to eventually get the information I needed. I had an x-ray done, devoted told me the Cleveland clinic chagrin falls location had a $0 copay, which was wrong, the copay was $40, I’m currently appealing.

If devoted could provide accurate information, their plan would be a 5, but due to poor information I have to rate devoted a 3.

If you have a routine medical problem the plan is OK. IF YOUR ISSUE BECOMES LESS THAN ROUTINE WATCH OUT. THEIR NETWORK OF PROVIDERS IS WOEFULLY INADEQUATE!! You will spend hours with customer service who do nothing more than provide lip service. You will likely have to go out of network costing huge sums of money. STAY AWAY!

I had a sinus infection, called them up to speak to nurse practitioner. She did everything on video conference, sent in prescription for antibiotics! All done in about 20 minutes.

Not sure who talked to my husband and convinced him to switch to Devoted, but he has had nothing but coverage issues since. He was told they covered his 3,000 Nucala injection, no they don’t. He returned to his eye surgeon to schedule cataract surgery and Devoted is the only plan the surgery center doesn’t take. I wish it was illegal to pursue older people to sell them insurance they are clueless about. And the 5 or 6 calls a day - NOT an exaggeration- from telemarketers trying to earn commissions by pretending to represent Medicare should be outlawed

I was very disappointed to learn that my PCP Dr Rao could not prescribe me any pain medication For a fall that I took landing on my back and two weeks ago I broke my toe. Still then the ER , urgent care. Even the podiatrist none would prescribe me any medication for pain and I was in distress. Talk to Rao referred me to a pain management doctor. I said what!? She advised me that that would be the only place where I could obtain any medication for pain. I was very disappointed, but I did leave with some good medicine like prednisone.

Always kind, respectful and show interest in your inquiry.

Friendly & knowledgeable people.