Many years ago I purchased a Dexam bowl with supermarket shopping. It has served me well; proved robust and lasted well and still going strong. For this reason I wanted to purchase a set but the super... See more
Company replied
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Review summary
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I was looking for new oven gauntlets. I had originally ordered these items on Amazon, but after they completely messed the order up, I cancelled it. I ordered directly from the Dexam site and found th... See more
Company replied
Bought a wok lid from Dexham. Excellent service. Exactly what I was looking for and it arrive the NEXT day!!! Defo recommend this company.
Company replied
Really quick and efficient delivery . Items are as described and lovely large tea towels . Very impressed
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Company details
- #42 of 94 best companies in Kitchenware Shop
- #9 of 15 best companies in Baking Supply Shop
- #5 of 7 best companies in Ceramic manufacturer
- #73 of 132 best companies in Kitchen supply shop
Written by the company
Dexam – Innovative Kitchenware Since 1957 For over 65 years, Dexam has been trusted by home cooks and professional chefs alike for quality kitchenware that blends tradition with innovation. Based in the UK, we specialise in premium cookware, bakeware, tableware, kitchen textiles, and accessories. Discover exclusive collections including Sintra, CellarDine, Supreme, and iconic collaborations with RHS, Kellogg’s, and School of Wok. Whether you're preparing everyday meals or entertaining guests, our products are designed to make cooking a joy. Proudly serving retailers and customers who value style, function, and lasting quality.
Contact info
Holmbush Industrial Estate, GU29 9HX, Midhurst, United Kingdom
- cs@dexam.co.uk
- www.dexam.co.uk
4.7
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Addicted to Mr fox just love it
7 March 2025
Reply from Dexam
He's the sweetest, isn't he?! Thanks for your lovely review Melissa, we really appreciate it :-)
Good quality products.
Easy to use online ordering and quick delivery!
Good quality oven cloths.
20 March 2025
Reply from Dexam
Thank you, Jenny! We're delighted to hear you found the process or ordering easy and that delivery was nice and speedy - it's what we strive for, so it's wonderful to hear from you. Enjoy your oven gloves :-)
Poor kitchen timers
We purchased a digital kitchen timer. The way it functions is not good. When the timer reaches zero and you press to stop it, it resets to the time set. If, say, you had the timer set for 20mins, but wanted to set 19mins, you would have to increase the time a min at a time until it gets to 99 and then carry on round through 00 to 19.
Battery life is shorter than expected for what the device stands. Looks good and the magnetic mounting is good, so, two stars.
12 May 2023
Unprompted review
Reply from Dexam
Thank you for sharing this feedback with us, it really helps us with our product development. Apologies for not having previously replied - we weren't using Turstpilot at the time so didn't see it!
Coffee bamboo cup
Last year my Husband bought a Dexam bamboo coffee cup in TX Max, unfortunately he drop it on a floor a few times and last time it broke. He was very angry on him self. So I tried to find him another one, on Amazon unsuccessfully. He said I would like the same cup but at the moment Tk Max is closed so no cup. I took the broken one checked the bottom might have a company name and BINGO 😁 Soo went to google and found it on Dexam online shop. Bought the cup, it was dispatched and arrived very quickly.
All recommendations for Dexam.
22 May 2020
Unprompted review
Reply from Dexam
Delighted to hear you found a replacement, Deborah! Glad we could be of service :-)
Exemplary Service
I needed to order a cast iron casserole dish which was required to be definitely delivered before today, Saturday 22nd of June. On the 18th of June I had placed an order with House of Fraser and paid for a one day delivery service. As of today no delivery has taken place and it’s impossible to contact their customer services, if indeed such exist.
Yesterday I contacted you (Dexam) and spoke with 2 different female members of staff and asked that if I placed an order for a casserole dish could you guarantee that it would be delivered next day. Both ladies assured me that delivery would not be a problem. The order I subsequently placed was to come with express delivery.
Today, Saturday 22 June 2019, my doorbell rang at 0910 and there was a courier with my casserole dish less than 24 hours after I had placed my order.
I would like to thank you (Dexam) for your exemplary service and as such I will be placing this letter in its entirety on Trust Pilot.
22 June 2019
Unprompted review
Reply from Dexam
What a wonderful review, thank you so much for taking the time to share this, Liam. We didn't use Trustpilot at the time you wrote this, and so weren't alerted to it. But I can assure you that it really made us smile this morning! Thanks again, it means a lot to us.
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