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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. #40 of 43 best companies in Property lawyer

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non-responsive and unhelpful

Non-responsive and unhelpful - at the start this appeared to be a well-organised firm who were on the ball. As soon as the house purchase hit difficulties they did not (and still do not) respond to requests for information and don't appear to be making any effort to get the transaction moving. In addition, they did not read documentation properly, raising enquiries on things to which they already have the answer which is frustrating when there are aspects of the purchase which are actually problematic and these don't seem to warrant any effort. Would not recommend.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Experts At Conveyancing

Experts At Conveyancing. DezRezLegal are the most efficient Conveyancers that I have ever had the good fortune to use.
They were recommended by my estate agent and I am so glad.
They provide a flowchart of the steps to be gone through and send daily email 'digests' aka updates via the excellent software they use about every step in the process. They confirm each task completed, including chasing the Buyers and Me, no doubt, if any step takes longer than a default expectation. They are Meticulous about telephone contact if you have any query whatsoever, or indeed if they do of you.
Quite Frankly it is a flawless interaction and you are never left wondering what's going on.
Sounds too good to be true? Well I swear that was my truthful experience and I would have no hesitations or reservations in recommending them to everyone in need of Experts in the Art and Science of Conveyancing.
Finally, when I experienced my Partner's frustration and anger when selling her house through her local High Street solicitor, randomly incompetent, delays for no discernable reason by a man with 4 secretaries, I confronted him in Person, and when he asked me if I thought he was lying, I said 'Yes', to his face.
Go Professional every time. Go DezRezLegal for your own sake.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were dreading the whole process of moving as we had heard such nightmare stories about solicitors holding up the whole mortgage process. But Dezrezlegal were incredibly efficient, keeping us informed every step of the way. It was great receiving regular reports about how everything was progressing without having to chase. Laura Wile, who was the solicitor assigned to us, was amazing. Always replied to e-mails quickly and never made us feel stupid, no matter how silly our questions may have been. She was incredibly approachable. Highly recommend.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team!

We approach Derezlegal with a tight turn around of 7/8 weeks which is extremely tight compared to the average, we are now a week before collecting keys and all is gone to plan! Sara and the team have been extremely helpful and reached all our goals on time, will highly recommend to any friend/family and moving forward will use them again if needed!

24 May 2024
Unprompted review
Rated 5 out of 5 stars

A stress free experience…

We’ve had such a positive experience with Dezrez throughout the whole buying and selling process. They were very attentive and gave good clear instructions for what was needed at the right times.
Their online portal allowed us to follow exactly where we were in the process remotely without the need to pick up the phone.

We absolutely wouldn’t hesitate to use them again, or recommend them to others.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Impressive

I cannot say enough about how impressed I am with the service provided by Dezrezlegal. They efficient and very knowledgeable. My case handler kept me informed throughout the process and their portal is super easy to use and follow.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

What made our experience great was the prompt response to emails and the professional manner in which we were dealt with they dealt with any questions we had and gave good clear advice we would highly recommend Dezrezlegal to family and friends 10/10

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Dezrezlegal excellent service

Dezrezlegal carried out the conveyancing for my recent house sale. They made the process simple and streamlined. I was kept informed at all times on the status of the house sale, the use of the app was particularly helpful. I would highly recommend their services

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Nowadays it's always difficult to know…

Nowadays it's always difficult to know who to trust when looking to appoint someone to look after legal matters.I have recently sold dads house to pay for his care and DEZREZ legal handled this for Me in a Professional and timely manner ensuring a smooth transaction at a difficult and sad time

26 April 2024
Unprompted review
Rated 5 out of 5 stars

We had a fantastic service from start…

We had a fantastic service from start to finish with selling our house. We loved the easy access portal so we could monitor the process all the way through. It was all very quick and easy with very prompt responses. A special thank you to Victoria who couldn't do enough for us. We appreciate your help.
I would highly recommend Dezrez.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I can't recommend Dezrezkegal enough

I can't recommend Dezrezkegal enough. Their staff are first class. My Conveyancer S Lewis was outstanding, the effort and hardworking to get the sale and purchase through was amazing. A real superstar. I can't praise the company or staff enough.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Dezrez deserve a 5 star rating

It has been a pleasure to have literally all the stress that comes with selling your property , taken away by Dezrez . We have used them twice and both times they have been professional and very helpful in all aspects of the sale.The communication has been exemplary with all stages completed on time . They always ring back quickly if you leave a message etc . I would have no hesitation in recommending Dezrez to anyone selling their property.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Dezrezlegal conveyancing experience

For anyone nervous of engaging with a solicitor on-line for something as important as a house sale/purchase then don’t be - we couldn’t have been happier with the service we received from Dezrezlegal. Professional, speedy with a great on-line system that allows you to see the progress of your case in live time. Would recommend these guys to anyone looking for a conveyancing solicitor.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, understanding and knowledgable.

The ease of explaining such a difficult process. Speaking in language that helped us understand what each step of the way meant.

I didn’t feel stupid asking all the questions that I didn’t know or understand.

Main thing was that we got to move into our place in a record time of less than 2 months. Loads of conversations and over hours time worked to achieve this so I really appreciate all the effort Edwina Davis and her team did to help us achieve this.

Thanks

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Fully recommend Dezrezlegal

Dezrezlegal were efficient & professional throughout, always on hand to answer queries. We cannot fault them, a special thank you to Kate Packer who made the process of our move stress free!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Dezrezlegal team were extremely professional

Dezrezlegal team were extremely professional, especially Rachael she helped me so much and making things easier for me that I didn’t understand any of the procedures buying a house something very new to me, Rachael made it lot easy then I thought helping me all throughout the process extremely well handled, highly recommended

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

When you're moving home, there are three things you want from your solicitor - strong communication, competence, and competitive pricing. Dezrezlegal excelled on all three counts. Having dealt with previous solicitors in the house-buying process, they far surpassed expectations and communication was superb throughout. We were updated on progress at every stage so I knew what was going on, what we were waiting for, and next steps after that. The online portal was a blessing for this too so you can see where you are at all times and request updates if required. Our Conveyancer and Property Specialist, Kate Packer, even rang me on a day she felt unwell as she'd said she would, which from a professional standpoint speaks volumes. I felt confident in her ability and the way she navigated issues as they arose (such as a lack of BR for attic conversion), and she was there to provide counsel at any time. I would recommend Dezrezlegal based on my experience with Kate and the organisation as a whole.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

First class experience

Sara Lewis and the team at Dezrezlegal kept us informed all the way through the sale of the property. In this case, the lady dealing with the buyers seemed to be holding the progress up which was frustrating but Sara kept pushing on to get the result we wanted. Often the process can be difficult for the seller to understand, but thankfully they made it easy to understand. I'm pleased to say everything was settled on 23rd February which was finalised quickly and without any problems.

27 February 2024
Unprompted review

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