We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant... See more
Company replied
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Bought from DFS for years now. Always reliable and professional service. Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance an... See more
Company replied
Sales assistant was very informative and helpful she has obviously been trained extremely well. If I was to come back I would be looking for her to help.
Company replied
Polite and informative young man who helped us come to the correct choice of sofa. He even showed us some different items before we made up our mind. Wonderful service from all the staff
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff at DFS Heathfield are very…
The staff at DFS Heathfield are very friendly and helpful and take the time to help you with your questions about your purchase .
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
A very helpful assistant Anthony looked…
A very helpful assistant Anthony looked after me this afternoon when I came into order a new suite, he explained everything in detail, he was very kind and patient a delightful young man
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent in store service
I visited the store twice before ordering my furniture. Colene, my salesperson was very patient and gave me clear succinct information about the furniture and subsequent delivery. Can’t wait to get my furniture now.
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antony was very helpful and got us the…
Antony was very helpful and got us the couch and accessories we needed with hassle free and knew what he was talking about
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful staff
We were given all the help and information as we chose our new sofa and 2 chairs
2 August 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Sales person was superb and very helpful
30 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Anthony was very helpful and knowledgeable about the product and services offered by DFS. I would definitely shop at DFS again.
Anthony was very helpful and knowledgeable
29 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Sofa ranges well layed out to view…
Sofa ranges well layed out to view sales person very helpful and not pushy to buy and very informative
18 July 2026
Reply from DFS Furniture - Ayr
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New family sofa
Good selection of sofas to look at. Antony was very informative and helpful. Service was professional.
27 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very happy with whole experience
Very happy with whole experience . We were left to look around and the offer of help was given but young woman stayed back until I asked for advice. The young woman was polite and very pleasant and definitely knew her stuff.
26 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great help from the lovely advisor in…
Great help from the lovely advisor in store today. Couldn’t do enough to help and resulted in purchasing our couch that’s day.
26 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Attentive staff willing and ready to…
Attentive staff willing and ready to assist. Clear and professional information of options given with no hard sell.
26 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
We were greated with a friendly person…
We were greated with a friendly person very polite and informative about the products they are selling . Very helpful helping us make the decision on what furniture we wanted to buy .
25 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Amazing Service.
I experienced amazing service buying a new bed in Ayr today. The staff are lovely.
In particular, Marty. He was helpful to say the least, friendly but professional and one reason I would definitely recommend visiting this branch of DFS.
24 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Marty.
Kind Regards,
Jordan
DFS Customer Support
Very helpful customer service and found…
Very helpful customer service and found our perfect sofa
24 July 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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