Sean made the experience as smooth as possible as a first time buyer with no idea he explained everything perfectly and simple. He was also very good at answering any questions I had & made sure I und... See more
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We had two visits to select a sofa. We were helped by Kate, on the first occasion, and then Sophie when we visited to complete the order. Both of them we relaxed and thorough. They allowed us 'space... See more
Our sales rep was Anne, she was a great help and very patient as my wife was indecisive about the colour of our new suite. Anne was great showing us different colours, taking us over to window to show... See more
Company replied
Fantastic experience from start to finish. Sean helped us pick our sofa today & he was so friendly, knowledgeable & patient while we looked at all the amazing sofa options on offer. I won't go anywher... See more
Company replied
Company details
- #17 of 396 best companies in Home Furniture Shop
- #3 of 53 best companies in Furniture Accessories
- #12 of 230 best companies in Homewares Shop
- #6 of 117 best companies in Living room shop
- #7 of 90 best companies in Sofa store
- #3 of 24 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
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Sean made the experience as smooth as…
Sean made the experience as smooth as possible as a first time buyer with no idea he explained everything perfectly and simple. He was also very good at answering any questions I had & made sure I understood everything before any plan was put in place. He made sure I knew everything about the sofa and bed that I had picked and went above and beyond for me. Parents are keen to return to buy new sofa with the help of Sean also in a few weeks time
16 April 2026
We purchased 2 setees from Thomas this…
We purchased 2 setees from Thomas this mornng. He was very helpful and explained everything clearly to us. He mad everything easy and would have no problems going back to him if purchasing anything else
16 April 2026
Had a phone call with Thomas after I…
Had a phone call with Thomas after I had emailed him re a Narbeth sofa I wished to order. He talked me through the order with great patience and skill. He’s obviously very knowledgeable on his stock so I highly commend him!
16 April 2026
Great service and choice
We had two visits to select a sofa. We were helped by Kate, on the first occasion, and then Sophie when we visited to complete the order. Both of them we relaxed and thorough. They allowed us 'space' to make our decisions and provided great advice and assistance.
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Belfast
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Good morning Danny,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The Salesman was exceptional.
The salesman was very helpful and informative. He didn't rush us which was good. He was also exceptionally well mannered, respectful and polite.
7 April 2026
Reply from DFS Furniture - Belfast
Good afternoon Donna,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Good afternoon Hayley,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Thomas was very good indeed
Thomas was very good indeed . Set everything out very well . Explianed both how it works and with payments to . All the adds as well . Nice guy spoke with ease and knew his job . Glad we got him
13 April 2026
Reply from DFS Furniture - Belfast
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
So happy with the Tommy he was just a gentleman Brendan customer service, thank you so much
Tommy was just so helpful a true gentleman so looking forward to getting my new sofa, thank you so much
13 April 2026
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Absolutely brilliant expierence buying…
Absolutely brilliant expierence buying our new sofa. Our guide Sophie was fantastic knew every piece of furniture,colours etc and was a brilliant help.
12 April 2026
Reply from DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Thomas was a delight to talk to!
Thomas was a delight to talk to, he helped us through everything and made sure we understood everything 100% before proceeding with our purchase.
12 April 2026
Reply from DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great experience
Looking for new sofa and chairs and called in for a look. So much choice. Friendly helpful member of staff. Ciara was brilliant, not pushy and nothing was too much bother for her. She was really knowledgeable and so patient even with me asking stupid questions. We are in no rush for the furniture so lead time is great. Looking forward to seeing the sofa and chairs in place.
11 April 2026
Reply from DFS Furniture - Belfast
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great Experience
Robin was very helpful and clearly answered any questions we had about the sofa. I will use DFS again for any sofa needs.
11 April 2026
Reply from DFS Furniture - Belfast
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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