DFS Furniture - Cambridge Reviews 

3,518
TrustScore 5 out of 5

4.9

442 Newmarket Road, CB5 8JL Cambridge, GB


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Rated 5 out of 5 stars

Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... See more

Company replied

Rated 5 out of 5 stars

Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... See more

Company replied

Rated 5 out of 5 stars

Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obv... See more

Company replied

Rated 5 out of 5 stars

The Guy was very helpful gave us loads of information and advice. Talked about cleaning products and what we should and shouldn’t do. Very satisfied, good quality service - looking forward now to my... See more

Company replied


Company details

  1. #12 of 400 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 239 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom

  • 0333 999 9817

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(3,518)

95,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful salesman Gary informative and…

Helpful salesman Gary informative and not too pushy but professional
Great sofas good price

3 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for sharing your positive review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Shopping Experience DFS

The Guy was very helpful gave us loads of information and advice. Talked about cleaning products and what we should and shouldn’t do. Very satisfied, good quality service - looking forward now to my new sofas !! Thank you!

10 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello Sue,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

It's nice to have a salesperson that…

It's nice to have a salesperson that knows what they are doing. Martin knew the showroom, knew the products and knew what we were after. He was brilliant.

9 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience always helpful and no pushy sales

Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had.
Left us to decide and then was happy to comeback and answer more questions. Really approachable member of staff, great service, great memory, could describe the sofa we previously bought from DFS. Only by coincidence as we were processing our order Ali discovered he made the sale to us 10yrs ago!

9 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Our sales advisor Ali was superb

Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obvious in terms of the quality compared to other places.

9 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ali met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful & knowledgable service with…

Helpful & knowledgable service with great selections within the ranges offered.

9 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very efficient

8 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Great choice of sofas

Great choice of sofas. Salesman was knowledgable and helpful and left us to browse. Attentive without being pushy.

8 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

The gentleman who helped us was very friendly and knowledgeble and did not make us feel pressured

7 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Ali was excellent

Ali was excellent. Very knowledgeable. Told him what I was looking and took me to the perfect furniture. He went through the different fabrics and explained the difference. Whole experience of buying a new sofa was made easy.

6 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Professional and Friendly

Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure our furniture would fit first and wanted us to follow through with her so we could cancel until we were 100% sure. Highly recommend

4 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Choosing my sofa

As soon as I walked through the door the first sofa I saw I fell in love with.
Gary came along & asked if I needed any help.
I said I was just browsing to start with. He then offered me a drink,which I gladly accepted.

Garyleft me to have a browse,which was lovely. But was also nearby if I needed to ask him anything.
No harassment,no pestering me,unlike other stores.

Had a good look around at some lovely sofas but I was drawn back to the first one.
Gary was extremely helpful with everything,any question I asked was answered honestly.
He was full of useful imformation & not,excuse my language,the usual bullshit!

From start to finish all ran smoothly & I came away a very satisfied customer.

10 out of 10 for Gary.
Thankyou
Mandy Wilson

6 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Gary met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The sales consultant was very helpful…

The sales consultant was very helpful and gave useful information on the type of sofa and chair we required a very professional experience

5 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

All round great deal!

I had a really good experience with Ali at DFS Cambridge. He was so friendly and helpful, and made everything really easy without being pushy. I was really happy with the deal I got, and having the option of interest-free credit made it much more affordable for me.

I also decided to take out the 5-year spills and stains cover, as it gives me peace of mind knowing the sofa is protected. Overall, I’m really pleased with the service and would definitely recommend asking for Ali if you’re shopping at DFS Cambridge!

3 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great friendly staff who helped us to…

Great friendly staff who helped us to review all our options, not rushed or pressured at any point and they had lots of time for us

4 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My wife and I were helped by Gary

My wife and I were helped by Gary. He was extremely helpful and clearly knowledgable based on years of experience. His advice was very sound and his whole approach was to be around when needed without being intrusive or pushy. We really appreciated his help.

3 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nice experience at DFS

Martin was a very lovely salesman not pushing for a sale went through all the jist of everything like an expert and he made coffee, we came away with two leather three seater sofa's and a foot stool and we got it for a very good price and not as expensive as i thought it would be....very happy A++

2 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Had a great experience with Ali and the…

Had a great experience with Ali and the team helping me pick out our sofa

2 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We were welcomed in to the store and…

We were welcomed in to the store and after asking after a certain sofa the salesman gave us some good alternative options as the sofa i had seen on line was no longer available.

2 August 2026
DFS Furniture - Cambridge logo

Reply from DFS Furniture - Cambridge

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

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