DFS Furniture - Carlisle Reviews 

Staff were very helpful

Went in looking for a new sofa. The staff members let us have a browse without immediately pouncing on us, which I really appreciated. Then when we were ready they came to help, explained the ordering and manufacturing process and went through any extras we might need. Extremely helpful and very good customer service.

We came out with what we had hoped for on going in

Friendly staff !

Very helpful and explaining every detail of the sofa we bought. Not to much pressure to seal the deal and they gave us time to make the decision.

We had a great meeting with Amelia who was very friendly and helpful. We found the sofa's we wanted and Amelia helped us by getting the price and explaining everything to us and then she asked the questions to get the required information and she then sorted the finance. All done in a very friendly and professional manner. Could not be happier.

Today we purchased some lounge furniture, we were greeted by a member of staff who asked about what we were looking for, they pointed us in the direction of the items we has seen on the web and left us to browse a while, they then returned to ask if we need any further assistance and offered us beverages. Again the person was helpful with our questions. Finally the next time the person came to us we had chosen what we wanted and answered our further question we had. The person was extremely informative about the product. We had asked about the warranty etc again the response was informative and options were explained to us.

The staff member was polite and friendly, they had knowledge of the product we were buying and gave answers and explanation's to all our questions.

Our experience today was exultant. We didn't feel pressured, rushed and our question were answered all given time.

Thank you

We had a beyond helpful young lady to help with making a decision in which she looked at many options and went out of her way to find what we wanted . Made simple in a short time with detailed guidance , relatable and knowledgeable in her work and went over and above with no pressure in any way .

Great selection of sofas, and Great quality. We dealt with amelia and she was very knowledgeable about all aspects of buying a sofa. Brilliant service.

Brilliant service. Not pressured at all into anything. Explained everything very well.

Bethany was very helpful, not pushy either, as we were left to wander in our own time, Bethany kept in touch via email through the whole ordering process

The young man who served me (twice) was informative and extremely helpful. Nothing was too much trouble.
Eagerly waiting for my sofa.

Customer service in the showroom was excellent. The sales person was very helpful showing me all options available that would suit my needs. He was also very clear in his explanations.

Great experience! David was brilliant help.

Both the assistants that helped us choose were very patient and helpful

Upon arrival at dfs I was greeted by a lovely man called David. He put me at ease right away. I loved his demeanour .He was helpful but not pushy. I explained what I was looking for. He made a few suggestions. Nothing was too much trouble. Made me feel at home.

Support from the shop was excellent. Informative

Called in on off chance to check out the shade of yellow for the Joules Windsor sofa. On looking through the velvet sample book I said I live the purple and she said there was a soda in that colour at the back of the store. It was love at 1st sight. So bought the 4 seater and ordered a made to measure 2 seater Patterdale! So glad I met that sales assistant As I told her I'd only come downtown for a Stanley knife!!! Brilliant customer service a day great staff.

Great customer satisfaction. The attendant was very helpful and very knowledgeable about customer experience and sales management

Brilliant service, left us to look round but took our measurements and understood what we were after and came back to us with exactly what we wanted.