I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... See more
Company replied
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See what reviewers are saying
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... See more
Company replied
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... See more
Company replied
We found that our sales assistant was friendly and put you at ease Very informative of everything we needed to know And just generally very helpful and a pleasure to be served by
Company details
- #13 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 237 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4k reviews
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The help and assistance from the staff
9 June 2026
Reply from DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Knowledgeable staff member Maz
Knowledgeable staff member Maz
Patient and listened to what we needed
7 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
New sofa day
We were greeted straight away and offered coffee. We were left alone to browse. Once id decided on a sofa she was very informative and was very polite and helpful.
7 June 2026
Reply from DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful full they where not pushe…
Very helpful full they where not pushe they take time to talk to you
6 June 2026
Reply from DFS Furniture - Coventry
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Will was great in attending to us.
6 June 2026
Reply from DFS Furniture - Coventry
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Nice displays helpful staff
6 June 2026
Reply from DFS Furniture - Coventry
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent experience buying our new…
Excellent experience buying our new 3-piece suite! ⭐⭐⭐⭐⭐
We recently visited DFS to look for a new three-piece suite, and the entire experience was fantastic from start to finish.
The salesman who assisted us was excellent. He was incredibly knowledgeable, patient, and took the time to understand exactly what we were looking for without ever making us feel pressured. It can be overwhelming with so many choices, but his guidance made the whole process smooth and stress-free.
We are absolutely delighted with our choice and highly recommend this branch for their top-tier customer service!
1 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
I was so happy and comfortable for the…
I was so happy and comfortable for the service I received from the staff
30 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Louise was amazing and so helpful
Louise was amazing and so helpful. Ordered my sofa online and process was so quick and easy. Highly recommend
3 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
A massive thank you to Mr.Masum to DFS…
A massive thank you to Mr.Masum at DFS coventry.
I had a few specific requirements regarding dimensions and delivery access, and they handled everything with absolute professionalism.
Excellent service from start to finish."
Thank you Masum for your support.
2 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
friendly and professional salesman…
friendly and professional salesman Steve - good advice and knowledgeable .
2 June 2026
Reply from DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
The sales assistant was very good he…
The sales assistant was very good he explained everything fully and he was very pleasant
2 June 2026
Reply from DFS Furniture - Coventry
Hello Philip,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Will at the Coventry store was very professional, knowledgeable and friendly.
2 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Coventry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
It was a simple and easy process to…
It was a simple and easy process to order our new sofa. The person who assisted us was very knowledgable and allowed us to space to make decisions about options extras. All in all a great ordering experience
31 May 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very pleased with our service
Very pleased with our service, not hassled in any way and was left to wander till we were ready for assistance. Salesman dealt with any queries we had and ultimately processed our order quickly and professionally. If the resulting furniture and installation is equally satisfactory we will be more than pleased.
31 May 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Phenomenal experience with Aleeza.
Phenomenal experience from start to finish with Aleeza, from seeing her the other week and discussing our options to then placing our deposit today we couldn’t have asked for anyone more helpful! Would highly recommend. Big thank you from Jess and Aidan!
30 May 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aleeza.
Kind Regards,
Jordan
DFS Customer Support
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