I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... See more
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
Company replied
We had to wait before being seen But the sales rep has extremely helpful and knowledgeable Going the extra mile to make sure I selected the right sofa The only problem was that I went over budget... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1k reviews
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Friendly service,helpful and informative
4 December 2025
Reply from DFS Furniture - Crawley
Good afternoon David,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Missing footstool and sofa less sturdy than the previous identical one
My sofa order arrived with the footstool missing. We had to rearrange another date for collection, which meant another day stuck home waiting for the delivery. I also ordered the exact same sofa I had previously as we were quite happy with the design and value for money, however we noticed this sofa, although looks identical to the old one, was in fact hollow at the back, making it feel very fragile compared to the old version. Price has gone up, but it seems the materials used have been skimped on.
16 November 2025
Reply from DFS Furniture - Crawley
Good morning Merve,
Thank you for taking the time to leave this review and for bringing this issue to our attention.
We are very sorry to hear the sofa was delivered without the footstool, I can appreciate this must have been incredibly frustrating and we apologise for any inconvenience this may have caused.
It is very disappointing to hear you're also unhappy with the overall quality of the furniture and please be advised your furniture will come with certain warranties. If any faults are present with the goods we would like the opportunity to put this right for you. If you wish to discuss this further with the team, we are available on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Face to face
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, this definitely needed to be done in person.
We met a lovely member of staff who assisted us over 3 days of hard thinking! She was very knowledgeable and really did hear all our different needs regarding a family sofa.
30 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The advisor was very helpful and…
The advisor was very helpful and explained everything to us
29 November 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Tom was great he was very helpful with…
Tom was great he was very helpful with everything
15 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
lovely experience warm receptions from…
lovely experience warm receptions from top and daren
24 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Wonderful experience
Wonderful experience, we kinda knew what we wanted but filling up applications for finance was very easy and lady’s were so friendly and welcoming.
23 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
We're so glad the team member was friendly and helpful! We appreciate your positive feedback and thank you for your time.
Kind Regards,
Vanessa
DFS Customer Support
Service was absolutely fine but disappointing experience
Service was absolutely fine, what was disappointing is we was offered free delivery & told to come back when black Friday sales start. So we did & they wouldn’t honour the free delivery & was then told we could have paid full price 3 weeks ago and then if it wasn’t delivered by the time the sale price went out they would have refunded the difference anyway. So we missed out on guaranteed Christmas delivery & free delivery.
19 November 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Nice and smile welcome.staff are very kind and friendly to explain nicely.it will my first experience with DFs. Definitely i will recommend to my friends as well.
I will give 5 stars because already my two friends gave "best review ".
I also impress the staff kindness because my first language was urdu . She speak very nicely and easy words so I can understand.
17 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Fantastic service
The lady who assisted was amazing (Brook). No question was an issue to answer. She made everything so seamless. She’s an amazing asset to your company
16 November 2025
Reply from DFS Furniture - Crawley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady that served us was lovely…
The lady that served us was lovely helpful explained everything perfectly lovely lady to talk to brilliant service 10 out of 10
16 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff were great everything clearly…
Staff were great everything clearly explained and nothing was too much trouble.
15 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Exceptional Service
I couldn’t be happier with my experience at DFS Furniture - Crawley. From start to finish, the customer service was exceptional — friendly, professional, and genuinely helpful. The staff member took the time to understand what I was looking for and helped me find exactly the right pieces for my home.
Thank you for making the whole process such a pleasure!
8 October 2025
Reply from DFS Furniture - Crawley
We appreciate you sharing your positive experience with us. We're happy to hear that our team was helpful and that you enjoyed the service provided. Thank you for your kind words!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and concise
We were very lucky to have had assistance with the young gentleman at DFS Crawley. Despite the fact we already knew that we were going to buy a new sofa that day, he was really helpful and made a good impression on us. He had a colleague check everything that he did which we thought was very thorough. Can't wait for the new sofa!
1 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great buying experience!
Brook was very helpful, gave good advice, wasn’t pushy at all and overall a great buying experience!
8 November 2025
Reply from DFS Furniture - Crawley
Good morning Clay,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Tom was brilliant helped me no end and…
Tom was brilliant helped me no end and fantastic customer service this is why I went back to see him 👍
8 November 2025
Reply from DFS Furniture - Crawley
Good morning Matthew,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, went in as my 3 year old was exploring, ended up leaving with a new sofa. Tom was great, helped us sort everything out quick and easy, everything was straight forward.
8 November 2025
Reply from DFS Furniture - Crawley
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent service from DFS Crawley
Excellent service from DFS Crawley. The young lady, I forgot her name, was super helpful, very knowledgeable and took the time to sit and answer questions.
We purchased our sofas!
1 November 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience at DFS Crawley. We're happy to hear that you found our team member helpful and knowledgeable, and that you purchased your sofas!
Kind Regards,
Vanessa
DFS Customer Support
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