Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
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See what reviewers are saying
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... See more
Company replied
I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.
Company replied
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4k reviews
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Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who didn’t follow us around the shop
4 May 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Browsing in store
Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today
3 May 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Purchased our leather 3 seater sofa…
Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.
2 May 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Happy to recommend
We were well served by Mark who was very knowledgeable about the product, as well as having an understanding of the needs of our generation as retirees. We did find he did more talking than listening, but he is very good at his craft.
There was a good range of choice and we were impressed with the quality available.
2 May 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Nicky at Derby was very helpfull and…
Nicky at Derby was very helpfull and did the best deals she couod do for us
2 May 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from beginning to…
Excellent service from beginning to end.
Everything was explained in detail and we couldnt ask for more.
Great service, keep it up.
2 May 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Anne-Marie and Nikki were both really…
Anne-Marie and Nikki were both really helpful and explained everything clearly.
30 April 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Took a little while to locate any…
Took a little while to locate any assistants unfortunately, but eventually the lady who assisted us was very helpful and very friendly, not pushy at all thank you
28 April 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derby
Good afternoon Sally,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dominic was really helpful and not…
Dominic was really helpful and not pushy at all giving us plenty of time to make our decision.
26 April 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
No request too much
Dominic has been so wonderful and patient with us. We had so many questions and requests while trying to design our modular sofa in store. The level of his customer service is superb and he made the designing and purchasing experience so much fun.
26 April 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff are helpful especially dom
Staff are helpful especially dom. Got my new sofa order couldn’t fault them.
25 April 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Pete was fantastic from start to finish!
Pete was fantastic from start to finish, we went in and found a sofa that was exactly what we needed, but still went down the road to make sure we couldn’t find one better. Ended up back in store and handle everything professionally as well as having a laugh too.
Top class service!
25 April 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Pete in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Very disappointed on the service I have…
Very disappointed on the service I have had trying to get help with my sofa, just been pasted from one department to another with not answering my questions
23 April 2026
Reply from DFS Furniture - Derby
Good afternoon Mrs White,
Thank you for sharing your review with us, as there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Very informative salesman Mark,answered…
Very informative salesman Mark,answered all of my questions,very knowledgeable as well
17 April 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The lady in store who assisted us and…
The lady in store who assisted us and helped us purchase the right sofa for us was lovely kind and friendly her recommending extras and explaining why these may be needed and no pressure to purchase was a good change from hard selling we witnessed in other stores
16 April 2026
Reply from DFS Furniture - Derby
Good afternoon Shirley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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