Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... See more
Company replied
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4k reviews
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Great experience
Great customer service from start to finish. We were given plenty of time to look around and shop without feeling pressured. The staff were polite, welcoming, and even offered us drinks. Everything was explained clearly and simply, with no hidden fees or surprises. The whole process was quick and easy. Ben was particularly helpful, knowledgeable, and made the experience stress-free. Highly recommended.
16 June 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Ben met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Outstanding service
Outstanding service from start to finish. Tony was professional, responsive, and highly efficient throughout the entire process. Communication was excellent, and everything was handled smoothly and on time. His attention to detail and commitment to customer satisfaction really stood out. It's refreshing to work with a company that consistently delivers such a high standard of service. I would highly recommend DFS to anyone looking for a reliable and trustworthy service provider.
12 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Quick and easy no pressure with sale…
Quick and easy no pressure with sale and explained everything clearly and great price
14 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Good customer care from the members of…
Good customer care from the members of staff that assisted us, no rushing or pushy sales. Allowed us to take our time and provided good advice around choices and availability.
13 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dealt with Tony Brierley Very Good…
Dealt with Tony Brierley Very Good explained everything was a breeze
Very pleased as my family have had many sofas of DFS
14 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Helpful staff
14 June 2026
Reply from DFS Furniture - Dudley
Hello Andrew,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Matt was so great
Matt was so great. Lovely guy. Talked us through everything in enough detail and made us laugh along the way! Threw in a couple of extras at no additional cost. Couldn't have asked for better service. Sofa ordered ready for my house move next week. Thank you for being a part of making my house look like a home.
13 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Tony was very professional
Tony was very professional. Extremely helpful. What helped me decide to buy a new sofas, was how Tony left us alone and gave us space and time to decide on our own. Without any pressure. And the price and zero interest.
13 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Everyone in Merryhill DFS Store were…
Everyone in Merryhill DFS Store were friendly welcoming without being pushy or over bearing. Sham was professional, he had a lovely approach to customers and made me feel comfortable and that the purchase must be right for me. I would definitely go back
13 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The man who helped was lovely and…
The man who helped was lovely and friendly, he was very informative thank you
13 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Tony was very helpful and polite. Was really pleased with the customer service we received.
15 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A very welcoming experience
A very welcoming experience. Nothing was to much trouble for the salesman. He explained the entire purchasing process and answered all my questions. A great friendly service, and I left happy and reassured with my purchase.
10 June 2026
Reply from DFS Furniture - Dudley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Dfs Brierley hill
Unfortunately I’ve forgotten the representatives name but he was lovely to work with. He was friendly, helpful, talked me through everything, explained everything well and efficiently. Pleasure to deal with and I left a happy customer
10 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Impressed
Very helpful and knowledgeable team so happy to help and go the extra mile cery impressed with my experience at dfs merryhill from floor staff to management
2 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello Jeanette,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Helpful staff
The store didn't have exactly what I wanted. But, the staff were helpful, patient and polite.
8 June 2026
Reply from DFS Furniture - Dudley
Hello Sue,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
We only popped into your Merry Hill…
We only popped into your Merry Hill store...... just looking for 2 ,3 setters in zinc....we first spoke to Sam your Manager...we popped back home to make sure of our sizes....then went back to the store and spoke to Dan......we placed the order and now we just wait for the delivery....your sales team are excellent!! Thank you!!
....
1 June 2026
Reply from DFS Furniture - Dudley
Hello Gill,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt your sales guy was amazing
Matt your sales guy was amazing. Gave him measurements of living room and alcove etc. Went through lots of configurations. Took his time to get everything so as it fitted perfect.
Top credit to him and a credit to your company
8 June 2026
Reply from DFS Furniture - Dudley
Hello Dean,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind regards,
Lia
DFS Customer Support
Very friendly and talked us through all…
Very friendly and talked us through all we had to do too purchase our new sofa
8 June 2026
Reply from DFS Furniture - Dudley
Hello Mrs Watton,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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