I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
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This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
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Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Gary was very helpful and made the…
Gary was very helpful and made the experience a happy one
7 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Plenty of choice,pleasant,polite &…
Plenty of choice,pleasant,polite & knowledgeable salesman.Good price as well
7 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
friendly and knowledgeable staff
6 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We had a fantastic experience from…
We had a fantastic experience from start to finish. The lovely Emma who looked after us was absolutely wonderful. She took the time to show us all of our options, explained everything clearly, and made sure we felt confident in our decision. She was friendly, welcoming, knowledgeable, and provided exceptional customer service. We genuinely couldn't have asked for a better experience.
The store itself was clean, tidy, and had a great selection of sofas to choose from. We were even offered a drink, which made the whole experience feel relaxed and comfortable rather than rushed.
A huge thank you to Emma for making our visit so enjoyable. We can't wait for our new sofa to arrive!
6 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
They help Liz with what they got and…
They help Liz with what they got and what they do if you want any help with what they got in their stores.
6 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Liz.
Kind Regards,
Jordan
DFS Customer Support
Perfect service
Served by the manager who made us feel at ease and we didn’t feel like we were talked into anything, he explained everything, told us what was available and let us choose.
6 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
6 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Attended twice and was kindly helped by…
Attended twice and was kindly helped by Emma who was very patient and knowledgeable when looking at different options for a modular L shape sofa.
Jason helped on my third visit and was again very knowledgeable when making final decisions over materials etc.
28 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Emma and Jason.
Kind regards,
Lia
DFS Customer Support
I have to say Jason was exceptionally…
I have to say Jason was exceptionally good, non pushy, smiley and informative. An extremely good sales man. Gave confidence in the product, and with helpful advice. Felt very comfortable buying from him.
5 August 2026
Reply from DFS Furniture - Eastbourne
Hello Steve,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and talk us through…
Very helpful staff and talk us through everything
4 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We would highly recommend the store in…Eastbourne
We would highly recommend the store in Eastbourne. Very friendly & attentive & helpful. Gary & Jason were excellent & very helpful & efficient. We picked the right sofa for our needs thanks to their help. Thank you
4 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary and Jason.
Kind Regards,
Jordan
DFS Customer Support
My sales assistant was excellent
My sales assistant was excellent, very friendly and informative, she took her time to explain everything about the sofas I purchased.
4 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Went into the shop and the person knew…
Went into the shop and the person knew exactly what I wanted and managed to get what I wanted straight away.
26 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
New sofa…
Emma made us feel at ease and was informative about the difference in products and was attentive to our requirements which made it easier to come to a decision
2 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The Salesman was Excellent.
The Salesman was Excellent.
Explained every detail of the furniture we bought.
2 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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