I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
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This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
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Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The host was very good and had time for…
The host was very good and had time for me to ask.many questions regarding thw sofa i eventually purchased
15 July 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great open and honest conversation
Great open and honest conversation, answering questions in detail, friendly service.
23 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
A good experience
We were made welcome when we arrived and any questions I had about the chairs and sofas we were looking at were answered by Tracy who assisted us with our order. A good experience.
14 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Hannah,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I’ve been looking for a new sofa for a…
I’ve been looking for a new sofa for a few months but was unsure what I wanted and after visiting the store I was able to find a suitable one for me
Staff was knowledgeable,friendly and helpful.so now I have just the right one
Thanks Emma
21 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Emma was very helpful and very…
Emma was very helpful and very empathetic to my needs to assist me in my purchase
Thank you
20 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The thing I like was the fact we could…
The thing I like was the fact we could browse uninterrupted at the many sofas without being pressured the staff was always visible if we needed assistance or a question answered this made it a much better experience and when we were ready to engage in a purchase the staff member was very friendly and the whole process went off very smoothly
19 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Really good customer service
Really good initial conversations with Gary then when we returned and he wasn't on duty, Tracey really did a super job of talking with us and explaining everything. Great customer service.
14 July 2026
Reply from DFS Furniture - Eastbourne
Hello Gail,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS Eastbourne over the last week. I visited several times and each time the staff were friendly, helpful, patient… never pushy. Their knowledge of the products was reassuring. They were happy to highlight potential downsides to specific sofa choices based on my lifestyle info I told them.
Very pleased with my experience.
20 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great customer service
12 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We have been today & brought a new sofa…
We have been today & brought a new sofa Tracey dealt with us & she was amazing she answered all our questions & she explained everything to us impeccable service
19 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Good service . Friendly. Just a bit too pushy on selling after care. Trying to sell something I didn’t want. Nearly walked out.
12 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sale
No, pressure.
Answerd all question put foward, with an honest reply.
Gave me time to think it over, with no constant rush to get a sale..
Just don't like the delivery charge added as an extra... as it is not an extra in my mind, when there is no other option that can be taken.
Just add the price to it with free delivery.
19 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
5 Stars for Tracey and DFS
I couldn’t have asked for better service at DFS, and that’s down to Tracey.
She listened to what I actually needed, showed me options that genuinely suited my space and budget. She was patient with all my questions about fabric and delivery, honest with her answers, and she kept me updated exactly when she said she would.
Made the whole thing easy. Thank you, Tracey — a real credit to DFS.
19 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
A very engaging sales lady
A very engaging sales lady who didn't try to oversell the product but gave us confidence in the purchase.
18 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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