My wife, daughter and I recently visited DFS Enfield as we were looking for a sofa for our living room and a sofa bed for our daughter’s room. We received excellent service from Saif, who was extremel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited DFS along the A10 twice, first to look at the choices available and second to make a purchase, both times we were assisted by Molly who was friendly, knowledgable and not pushy. She thorough... See more
Iqbal was super attentive and focused on answering all our questions. He listened and paid attention to our requirements, after which he was able to assist us with purchasing the sofas we wanted.... See more
We’ve used DFS on a number of occasions always found the service excellent and the sofas that we bought in the past have always been been of good quality the after sales is also good when needed the... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My husband and myself had a really good…
My husband and myself had a really good experience at DFS. The lady that dealt with us was very polite clearing her explanation of the product we were looking at. I’m very attentive. I don’t remember her name but she is an asset to DFS.
8 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful - great product knowledge - no pressure - all payment options well explained
14 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff
14 July 2026
Reply from DFS Furniture - Enfield
Hello Janine,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello Leze,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good communication also I like the…
Good communication also I like the service & customer service I recommend dfs
9 July 2026
Reply from DFS Furniture - Enfield
Hello Raja,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Had a great experience with one of the…
Had a great experience with one of the staff members named Saif. He was great at signposting us to sofas that would work for our space. Overall, we are happy with our experience.
7 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Iqbal was great
Iqbal was great, he took his time to understand the dimensions of our living room before making any hasty decisions. He was personable and advised us correctly. Thank you for all your assistance
27 June 2026
Reply from DFS Furniture - Enfield
Hello Anu,
Thank you so much for taking the time to give us a rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello Rosaria,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful salesman and listen to…
Very helpful salesman and listen to what we wanted and come up with good ideas
6 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Perfect sofa fit in all aspects and…
Perfect sofa fit in all aspects and Iqbal has been super helpful from start to finish
6 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Very good welcoming and explaining
Mrs Ice was very gentle and kind and she had spent part of the morning explaining and showing us the different types of sofas
29 June 2026
Reply from DFS Furniture - Enfield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff serving us were helpful and…
The staff serving us were helpful and friendly. My issue is with DFS and why they encourage staff to push so much up sales. Customers are already making an expensive purchase, without also being pushed other things. It makes it an uncomfortable shopping experience and doesn’t encourage me to want to go to places like DFS. I’d much rather go to somewhere like Ikea, where they don’t do this.
2 July 2026
Reply from DFS Furniture - Enfield
Good Morning Sam,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Exceptional service from the team at…
Exceptional service from the team at the store in Enfield
5 July 2026
Reply from DFS Furniture - Enfield
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Nice and relaxing walk round the shop…
Nice and relaxing walk round the shop sales man did not pounce on us. And the gentleman that served us was polite and very knowledgable
5 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Nice one DFS
Great service from staff and especially Iqbal, who served me. Truth is, there was a wide variety of quality furniture and was hard to choose, but DFS are the best!
4 July 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
One of the staff in DFS name I think so…
One of the staff in DFS name I think so Isabel helping too much, Lovely welcome to us, which furniture we like she well explain all conditions all the furniture settings , etc… We requested delivery on July 1st, she said she trying, We are happy delivered today afternoon. Really Thank you so much Isabel and all the team.
Rony and Bijo
24 June 2026
Reply from DFS Furniture - Enfield
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I visited DFS Enfield today (1 July…
I visited DFS Enfield today (1 July 2026) and received first-class customer service. The staff were friendly, professional, and very knowledgeable. They showed me all the suitable sofa options, answered all my questions, and helped me find the perfect choice without any pressure. The whole purchasing process was quick, smooth, and efficient. I left the store feeling confident that I had made the right decision. Thank you for such an excellent shopping experience! Highly recommended.
1 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Enfield
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.