We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few time... See more
Company replied
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See what reviewers are saying
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best... See more
Company replied
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... See more
Company replied
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... See more
Company replied
Company details
- #16 of 396 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4k reviews
Asks customers to review
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Very helpful consultant friendly and…
Very helpful consultant friendly and informative
8 July 2026
Unprompted review
Reply from DFS Furniture - Exeter
Hello Marion,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and kind
Heather was very helpful and kind. She went through the whole process with me and ensured I was happy. She was informative and made sure I understood everything.
7 July 2026
Reply from DFS Furniture - Exeter
Hello Bryony,
We are really grateful for your kind words and for sharing your experience in our store with Heather. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The sale person no pressure clear info
The sale person no pressure clear info. I knew what I wanted and they provided me the service.
30 June 2026
Reply from DFS Furniture - Exeter
Hello Denis,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We visited your Exeter store and Curtis…
We visited your Exeter store and Curtis was amazing - so helpful and knowledgeable.
We give him a 10/10 score !
6 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional and efficient service
Professional and efficient service. Mark, the salesperson, was clear and precise and made everything clear in advance.
5 July 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Fast selection/order put through and…
Fast selection/order put through and good customer service
4 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Highly recommended
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘pushy’. He also allowed us to borrow the fabric swatches so that we could go to the carpet store nearby to choose a carpet to match our choice of sofa before we made the purchase.
There were plenty of options/styles/colours of sofas to choose from and the showroom was laid out well.
Overall a great experience and we left extremely happy with our choice. Would definitely recommend this store.
4 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience
We had the full attention of the extremely knowledgeable sales assistant Jane who was wonderful.
She made it a truly pleasant shopping experience. We would not hesitate to recommend her.
1 July 2026
Reply from DFS Furniture - Exeter
Hello Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The staff at the Exeter store were all…super helpful.
The staff at the Exeter store were all helpful and took the time to assess my needs before showing me a range of compact sofas.
1 July 2026
Reply from DFS Furniture - Exeter
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful man
Very helpful man. Helped me make up my mind on colour and material of sofa and found a rug for me too. Thanks
1 July 2026
Reply from DFS Furniture - Exeter
Hello Juliet,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had a great experience shopping at…
We had a great experience shopping at DFS, the staff were attentive but not pushy and allowed us to wander around and try out sofas at our own leisure, only popping by occasionally to give any more information should we need/want it. We ended up coming back to order a sofa which was a very reasonable price for the quality/size. The process too was extremely easy and again, we were well informed during that process. Even during any upsells in the checkout process, it never felt pushy, only informative. We would absolutely recommend and shop here again if we needed to.
29 June 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful salesperson
Very helpful salesperson, offered the extras available with the purchase, but not pushy. A good experience.
21 June 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Matt was fantastic
Matt was fantastic not only when we first met him but he also recommended some local retailers for other parts of the work and remembered us when we came back in again. A really sensible and helpful approach to selling a sofa.
27 June 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
Buying a sofa made easy
Buying a sofa made easy, Jane was an absolute star! All round great experience with amazing customer service.
26 June 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jane.
Kind Regards,
Jordan
DFS Customer Support
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