DFS Furniture - Farnborough Reviews 

5,157
TrustScore 5 out of 5

4.9

Solartron Road, Unit 1, GU14 7QJ Farnborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more

Company replied

Rated 5 out of 5 stars

This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more

Company replied

Rated 5 out of 5 stars

Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #11 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom

  • 0333 999 9815

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,157)

98,153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with the help I…

I was very happy with the help I received from one of the sales team, unfortunately I can't remember his name but hopefully he'll know who he was! He was very attentive from start to finish without being pushy and explained everything I needed to know plus was quick to ascertain what I was looking for.

17 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We were impressed with all the products…

We were impressed with all the products available and found it difficult to choose because there were so many great options.

Silvia was incredibly helpful throughout the entire process. She spent time with us discussing our needs, helping us narrow down the selection, and ensuring that our choice would fit perfectly within our space. Her knowledge, patience, and advice made the decision much easier.

To make the experience even better, she helped us secure additional products along with free delivery and a discount, which we really appreciated.

We were also very pleased with the finance program. The approval process was fast, simple, and hassle-free.

Overall, it was an excellent experience from start to finish. We are very happy with both the service and the products, and we would highly recommend this store to others.

15 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Silvia met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Billy Byrant made process so easy and…

Billy Byrant made process so easy and straight forward. He knew his stuff, very helpful.

13 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ben is so helpful but not overbearing

Ben is so helpful but not overbearing . Professional and knows his products and the care that comes with it

14 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

David was exceptionally helpful

David was exceptionally helpful, patient and professional in his service this morning, made the choice so easy and enjoyable. His knowledge was excellent and he listened the whole way through. Would highly recommend.

14 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful

14 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Helpful

Quick, easy and helpful from the moment we walked in

14 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great experience today

Great experience today, really helpful advice and someone always at hand to help. Found what we wanted and the very lovely Ben helped us through the purchase process quick and easy. Really happy with the service and help we received. All staff were friendly and knowledgeable

13 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Staff member Ben was exceptional

Staff member Ben was exceptional

13 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Outstanding service

Given time to decide, excellent knowledge of product, all explained clearly.

12 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and most of all helpful

12 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Ian,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience buying our first…

Excellent experience buying our first couch. Having never bought a house John who helped us at the DFS in Farnborough took the time to explain our options and really made us feel comfortable choosing DFS. Overall very happy with our choice

11 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Competent

Competent, professional and very pleasant.

11 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and pleasant sales…

Very helpful and pleasant sales women,everything explained and doubled checked.

11 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS - Farnborough

Sonia, at DFS Farnborough, was very welcoming. She was polite and allowed us to view sofas in our own time. She checked in a few times and was on hand to answer questions. She was very polite and helped us with the purchase. Overall a nice and relaxed visit and purchase. I would definitely recommend both this store and Sonia if you are looking to buy a sofa.

11 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sonia met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lady who seved us was lovely and…

The lady who seved us was lovely and very helpful made the whole experiance effortless

10 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look