Fantastic experience and service from David, DFS Metrocentre. We enjoyed our visit and were under no pressure. We were offered refreshments and told to take our time. Once we had chosen our sofas, Dav... See more
Company replied
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Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... See more
Company replied
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... See more
Company replied
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10k reviews
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Reply from DFS Furniture - Gateshead
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Neil,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good show room with plenty of choice
Good show room with plenty of choice. Plenty of sales people on hand but not pushy! Very helpful and good explanation of services and finance deals on offer. Pamela was our sales person and she was fantastic.
2 July 2026
Reply from DFS Furniture - Gateshead
Hello Vicki,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great Experience
Our sales person Zak was brilliant - not pushy, listened and helped us throughout. Plus the sofa was just the right price and style we were looking for.
1 July 2026
Reply from DFS Furniture - Gateshead
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Fantastic shop and staff
Fantastic shop well displayed, lovely caring staff at hand to assist when needed.
Nic who helped us was great, well spoken, friendly and great welcoming attitude who assisted us with what we needed and much more. Provided great care and information that we wouldn’t have considered.
1 July 2026
Reply from DFS Furniture - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Always good advise explant
Always good advise , helpful don't feel pushed in to anything, great customer service, purchase many sofas at dfs would not go anywhere else
1 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
The staff in DFS Gateshead are all very attentive and friendly, letting us have a look but can answer any questions when it came to ordering we were talked through everything. Excellent shopping experience thank you.
1 July 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Furniture in this store is beautiful
Furniture in this store is beautiful, high quality, and loads of choice. The lady who placed my order was called Nicola. She was very patient, professional, knowledgeable, polite, and a genuinely lovely lady. No heavy sales talk and thanks so much for a wonderful experience.
30 June 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly no pressure!Zak!
30 June 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service from Staff and Manager
I bought a chair that was ex show room. The staff were so good, the Manager even carried the chair with one of his staff to the car for us
I would definitely recommend the Gateshead metro centre store
29 June 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Emma our sales rep was so friendly and…
Emma our sales rep was so friendly and down to earth, everything was completed efficiently, great easy experience.
29 June 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and took time to listen to our requirements.
28 June 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Happy with our choice of sofa and…
Happy with our choice of sofa and pleased Emma was able to arrange the additional seat and foot stool we wanted.
28 June 2026
Reply from DFS Furniture - Gateshead
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had so much help from Juliet and got…
We had so much help from Juliet and got talked through all the different options and ended up ordering our perfect sofa.
28 June 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
very helpful nothing a problem
very helpful nothing a problem. Efficient and knowledgeable.
16 June 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was 5* from start to…
Customer service was 5* from start to finish Rachel was fantastic
28 June 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and friendly staff
Mark was very helpful explaining the features and benefits of the range we were looking at which helped us make an informed decision to place an order. Looking forward to receiving delivery.
28 June 2026
Reply from DFS Furniture - Gateshead
Hello Mrs Cameron,
We are really grateful for your kind words and for sharing your experience in our store with Mark. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Paul the salesman was very helpful…
Paul the salesman was very helpful explaining everything we asked eg delivery/ furniture care / cover . Was a very relaxing buying experience no pressure would highly recommend to anyone.
28 June 2026
Reply from DFS Furniture - Gateshead
Hello Craig,
We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Staff very pleasant and helpful
Staff very pleasant and helpful. I dealt with Pamela who was nice and did her job really well. Easy to talk to and explained everything well.
26 June 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Pamela.
Kind Regards,
Jordan
DFS Customer Support
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