DFS Furniture - Gateshead Reviews 

Lovely lady as I'm happy also I have order sofa x

Very helpful and explain everything about taking care of the sofa and all about the after care

Helpful staff. Good choice and finance options.

Paul sales man was very helpful explaining everything about sofas we chose

We came to the store in Gateshead metro for a sofa which we saw online we weren’t pounced on as soon as we walked in just left to browse we had to ask for assistance which we preferred,the gentleman who helped us we amazing explained everything the best experience of buying furniture ever

From the moment we stepped over the threshold we were made very welcome. One of the assistants even remembered me from 7 months ago.

We had such a fantastic experience at DFS, thanks to Rachel. She was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for without ever making us feel rushed or pressured.

Rachel went above and beyond to help us find our dream sofa, offering great advice and making the whole process easy and enjoyable. Her excellent customer service really stood out, and we couldn’t be happier with our purchase.

Thank you, Rachel, for making what could have been a stressful decision such a positive experience. We highly recommend asking for Rachel if you’re visiting DFS!

Pam was very helpful with choosing our new settee. We went in and we were really unsure on what we wanted but Pam went through every option to make sure we were happy!

Thank you again

Friendly and helpful staff who provided us with the right info and assistance.

I received excellent customer service throughout my visit. I was given plenty of time to browse without feeling pressured, which made the experience very comfortable. Everything was clearly explained, and my order was confirmed carefully to ensure it was exactly right for me. The staff were friendly, attentive, and genuinely focused on providing a positive customer experience. I left feeling valued and very satisfied with the service I received

Professional, friendly salesperson who took time to ensure we understand the purchase terms and conditions. Made it all easy.

Just put a deposit down, really pleased with the service. Nicola was very knowledgeable and helpful. Really looking forward to it arriving.

Staff very helpful, polite and friendly - all my needs were tended to in a professional manner
Found a sofa that I can actually sit on and my feet touch the floor - so happy days
Thank you DFS you do not know how much it means to mean to be able to sit in comfort
I look forward to my delivery

The sales person who dealt with us was amazing, could not do enough for us.

Michelle from Newcastle metro centre was brilliant, also nice to get saleswoman with a sense of humour, my wife has bad anxiety but Michelle sorted that out, pat on her back needed

DFS Consultant knew the product/sofa well when asked about dimensions etc. While we were probably quite an easy sell, her overall demeanour made the experience simple and stress free. Listened to what we wanted and needed having two toddlers to consider.

Lovely staff, very informative, great choice of styles and colours .
Purchased my new sofa today estimated delivery 12 weeks which is great thank you DFS.