We were attended to by a helpful, polite and friendly member of staff at DFS Giltbrook who dealt with our purchase quickly and efficiently. Very pleased with our purchase and are looking forward to it... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... See more
Company replied
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I wa... See more
Company replied
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... See more
Company replied
Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5k reviews
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Pete was excellent with all our…
Pete was excellent with all our questions we asked and shown us our to operate the cinema experience and with the music
2 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent Service
Personable experience and excellent customer service form start to finish.
2 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great friendly staff used company before and will use again
Great friendly staff, very knowledgeable
1 August 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Diana at DFS Giltbrook was very helpful…
Diana at DFS Giltbrook was very helpful and friendly. She helped us choose the right sofa and made the whole process easy. Great customer service.
27 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Friendly and answer questions clearly…
Friendly and answer questions clearly and accurately. Highly recommend you team at Giltbrook
31 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff very helpful
Great help told us everythlng we needed to know, nothlng to much trouble
31 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dee served me she was pleasant polite…
Dee served me she was pleasant polite and not at all pushy, she answered all my questions and knew all the information we requested. She was patient whilst I made a call to my son to get my room measured and we had pleasant chat about dogs, so she was engaging and not at all pushy in any way.
28 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Positive experience
Good shop well laid out, great friendly sales assistant Becki pleasure to work with
28 July 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Felt at ease the moment we walked…
Felt at ease the moment we walked through the door, making our whole experience of buying the right sofa so much more enjoyable.
Staff were delightful and very accommodating in every aspect of our journey.
19 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
DFS Giltbrook.
Only went for a look,but ended up buying two,two seater sofas, staff were very good, we were looked after really well,made us welcome. Thanks to all the team.
27 July 2026
Unprompted review
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely experience buying my sofa
Lovely experience buying my sofa. Stuff were very helpful. Great service
26 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was willing to help and make sure…
Was willing to help and make sure everything was that you needed it to be.
26 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were made to feel at ease as soon as…
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were then approached by Rachel who was incredibly helpful and supported our buying journey from start to finish
She was particularly professional, helpful, knowlegeable and brilliant in bringing our ideas to reality.
26 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Straight to the point
Straight to the point, no big sales pitch, Tony was quick and straight to the point
26 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Service prior to delivery
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed with no issues from the start. Only just purchased so can’t comment on delivery yet but up to this point no complaints at all.
26 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
was very impressed with the sale…
was very impressed with the sale assitant Rachel .she was outstanding at her job role .polite and assited us with a new sofa .and also went the extra mile to find us the perfect coffee table that we liked .we asked a few questions and Rachel was fabulous she explained brilliant .highly recomend rachel .big thankyou from Darren and Dorne
25 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rachel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful & informative…
Staff very helpful & informative listening to what i wanted, Very hsppy with the whole experience.
25 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
What a friendly & professional store…
What a friendly & professional store giltbrook is .
The staff were super chatty & explained everything in detail even though we were only purchasing one swivel chair! And not having finance. Would definitely recommend this store to friends & family
25 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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