DFS Furniture - Hull Reviews 

4,585
TrustScore 5 out of 5

4.9

5 St Andrews Quay, Retail Park, HU3 4SA Hull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our experience was absolutely lovely. Bailey was super helpful and very knowledgeable about everything. Super warm and welcoming and made our experience easy and enjoyable. There was so many ways a... See more

Company replied

Rated 5 out of 5 stars

Me and my partner are moving out into our first home and was looking for a suite and armchair to pick for our new home. We were helped by 2 members of staff who answered all our questions fully and wa... See more

Company replied

Rated 5 out of 5 stars

We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talk... See more

Company replied

Rated 5 out of 5 stars

The sales assistant that served me was most helpful and informative. Especially about the aftercare. Along with the rest of the team. They gave me all the time I needed to make my decision abou... See more

Company replied


Company details

  1. #14 of 399 best companies in Home Furniture Shop
  2. #2 of 54 best companies in Furniture Accessories
  3. #11 of 238 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom

  • 0333 999 9733

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,585)

93,456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We came into DFS yesterday morning

We came into DFS yesterday morning, A guy called Will helped us with our order explained everything to us and was so polite/helpful. Thank you!

25 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Everything made simple by a great…

Everything made simple by a great salesman. Thanks Kurtis

18 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We were left alone to browse round the…

We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talked us through everything and we didn’t feel obliged to purchase more.
Overall a great experience

25 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Vicky.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sofa Purchase

Very easy process with helpful staff.

24 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service

24 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Amie,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service making buying a sofa very pleasant

24 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Fantastic

Fantastic! Made our purchase so easy, Louis gave us all the information we needed and then some. Thank you, highly recommend shopping here

23 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Friendly and Professional service from…

Friendly and Professional service from Curtis the sales person. Explained everything clearly and concisely.

22 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your kind feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from antonia

Excellent service from antonia

22 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Amelia (Hull) was very knowledgeable

Amelia (Hull) was very knowledgeable, polite and extremely helpful.

21 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Overall a very good experience

Overall a very good experience. We were left to browse at leisure and wasn’t pressured into a sale. The sales assistant was very helpful and patient with us.

20 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Jane,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Greatly spoken made everything clear to…

Greatly spoken made everything clear to me talked me through my purchase I’m so happy with the way I was spoken & treat throughout the process I’m one happy customer thankyou so much

19 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience with us. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful in store staff

Very helpful in store staff. Very knowledgeable. Friendly and chatty, offered us a hot drink and explained everything. Even helped us measure to double check the size.

18 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent salesman at Hull store

The salesman was very informative and answered all our queries without being pushy in anyway which is what we like and appreciate!!
It was a pleasure to do business at the Hull store.

18 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

great people who know all about the…

great people who know all about the products they sell

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Will

Will, was patient, understanding and very helpful

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The seller was very kind and helpful…

The seller was very kind and helpful and helped to arrange everything efficiently and even with a slight discount

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bailey the sales person was very…

Bailey the sales person was very knowledgeable and professional at all times, very enjoyable experience

16 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Gerald,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look