Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... See more
Company replied
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See what reviewers are saying
Visited store today knowing exactly what we wanted (we had a Lazy Boy sofa in the past). Staff were very helpful and knowledgeable. We would happily recommend this DFS store.
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... See more
Company replied
Mark explained things very well in a relaxed atmosphere that gave us confidence in the company and items ordered. We knew exactly what we were getting for our money.
Company replied
Company details
- #13 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom
- 0333 999 9847
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
lovely lady …
We had a lovely lady who was answering all our questions, we knew what we wanted but unfortunately didn’t do what we had in mind. After a lot of questions to this poor lovely lady , she show us a few options and the first few didn’t fit the bill until we show us one in particular. She went above and beyond with service telling us about the sofa. How it works how we can change parts to make it our own and move sections to fit our room. She was very professional in every aspect. Would happily go back to be serviced by this lady.
3 June 2026
Reply from DFS Furniture - Ipswich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from start to finish!
Excellent service from start to finish. Greeted on arrival and left to browse the store. Any questions were answered first time and without hesitation. The order was placed with Tina who is an asset to DFS. Tina was friendly, polite, helpful and gave a brilliant level of service. Having worked within a service industry I would have her on my team any day of the week.
If the delivery is as efficient then it will be a 100% across the board.
3 June 2026
Reply from DFS Furniture - Ipswich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpfull member of staff
Very helpfull member of staff, who explained everything in a polite professional manner.
2 June 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service and a super product
We visited the store and was welcomed and shown around, the staff asked the right questions without being pushy. After making our choice we went away and phoned in the order and was taken through the steps carefully and politely. The whole procedure was flawless, well done.
22 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Richard was our first class sales…
Richard was our first class sales person. Nice amd laid back and didn't rush us into making a decision.
Would highly recommend.
31 May 2026
Reply from DFS Furniture - Ipswich
Hello Mr & Mrs Milne,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing service!
Tina was fantastic. She welcomed us as soon as we came in with a lovely smile and cheerful attitude. We purchased two sofas and transaction from beginning to end was excellent.
Thank you. Dfs this is my 3 purchase.
31 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Tina.
Kind regards,
Lia
DFS Customer Support
Excellent
Excellent, Tina was really helpful, friendly and no pushy sales pitch, have purchased two fantastic recliner chairs at a brilliant price, would highly recommend 👌
31 May 2026
Reply from DFS Furniture - Ipswich
Good Afternoon,
We are really happy that Tina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
great service staff that know what they…
great service staff that know what they are doing 5 star
30 May 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service, Tina was extremely kind and helpful and found us the perfect corner sofa and snuggle chair. Highly recommend.
29 May 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tina.
Kind Regards,
Jordan
DFS Customer Support
Lisa was a great help today and made…
Lisa was a great help today and made our experience very pleasant. So helpful and knowledgeable
Thank you!
28 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Lexie was excellent
Lexie was excellent overall. The sales patter was a little long winded with all of the care products, extra warranty, competitions etc but that’s not her fault, just a company imposed patter I’m sure.
27 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture. Apologies if the optional extras were hard sold, this would never be our intention and we will aim to feed this back.
Kind regards,
Lia
DFS Customer Support
Had a great experience with Dfs today.
Had a great experience with Dfs today.
Marc helped us throughout the booking process.
25 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very patient with us all the way!
Very helpful from when we came in, supported us through all of the decisions thay needed to be made whilst being very kind.
24 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Helpful staff
Comfortable experience in the store, no pressure applied just proper explanation.
22 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Everything is great and easy process…
Everything is great and easy process and staff service is brilliant
23 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Ross offered a great level of support…
Ross offered a great level of support without being overpowering. The concept of using a second staff member to carry out a check was reassuring
23 May 2026
Reply from DFS Furniture - Ipswich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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