We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... See more
Company replied
We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more
Company replied
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Friendly staff, no sales pressure. We went in knowing what we wanted to order and the team were very helpful in explaining certain features and extras.
23 May 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly staff that give you the time…
Friendly staff that give you the time to decide ,also they help you to find the right furniture for your needs
23 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Ella stayed past closing time to make…
Ella stayed past closing time to make sure we didn’t leave without ordering a sofa. Great service, lovely staff.
10 May 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly customer service
Daniel at the Lincoln branch was very friendly and took time to answer my questions. Great customer service, thank you
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very knowledgable and helpful colleague…
Very knowledgable and helpful colleague - Daniel
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Customer service was on point
Customer service was on point. Got the right furniture and the right color.
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Daniel,sales assistant ,was informative…
Daniel,sales assistant ,was informative without being pushy,allowed us to look around and was there when we needed his input.
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
She was very good at her job and she…
She was very good at her job and she had all the time for us
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, not too pushy, we were able to take our time selecting our sofa and chair. Josh who served us was very friendly and well educated on the products we purchased. Clear and concise information given to us making us feel comfortable and confident in our purchase.
22 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Josh.
Kind regards,
Lia
DFS Customer Support
Lovely staff
Lovely staff, great service. So easy to go in choose which sofa we wanted and arrange delivery!
2 May 2026
Reply from DFS Furniture - Lincoln
Hello Shannon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Megan the salesperson was friendly and…
Megan the salesperson was friendly and personable and walked us through our purchase making sure we understood everything. A pleasant experience.
21 May 2026
Reply from DFS Furniture - Lincoln
Hello Geoff,
Thanks for your lovely feedback, we’re glad to hear Megan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello Nicholas,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Good morning Michael,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very nice lady went through everything…
Very nice lady went through everything very helpful
18 May 2026
Reply from DFS Furniture - Lincoln
Good afternoon Melvin,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Good morning Gemma,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great experience
We were looked after by Daniel. Daniel is a lovely guy, easy to talk to, answered all our questions and did not rush us.
I left DFS understanding what was happening and what to expect all because of Daniel.
17 May 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Daniel met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, gave plenty of advice and talked through options without feeling rushed to make a decision.
17 May 2026
Reply from DFS Furniture - Lincoln
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The young lady was very very helpful…
The young lady was very very helpful and very knowledgeable with all the information
16 May 2026
Reply from DFS Furniture - Lincoln
Good afternoon Christine,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Very friendly staff
Very friendly staff. Extremely knowledgeable about the whole buying and aftercare process.
16 May 2026
Reply from DFS Furniture - Lincoln
Good afternoon Anthony,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Sham at DFS was absolutely brilliant
Sham at DFS was absolutely brilliant. She was so patient, professional, and friendly throughout our visit, making the whole experience enjoyable and stress-free. Nothing was too much trouble, and her customer service was outstanding.
Sham, you truly deserve that pat on the back from your boyfriend — and recognition from DFS too! Thank you again for all your help.
16 May 2026
Unprompted review
Reply from DFS Furniture - Lincoln
Good morning Lorraine,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.