We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more
Company replied
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See what reviewers are saying
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more
Company replied
Daniel was very imformative about the sofa Extremely helpful did not push us to purchase extras Very friendly and approchable sat down with us and talked us through everything You even get offe... See more
Company replied
Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient. Impressed by the amount of detail that went into making sure my purchase was cor... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
3k reviews
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Shona was excellent gave us all
Shona was excellent gave us all
The information we could need and showed us the features of the sofa
28 July 2026
Reply from DFS Furniture - Lincoln
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great advice
The adviser was very helpful with her suggestions and explained everything clearly . Her customer service was excellent.
5 August 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Enjoyable buying experience
Very friendly staff members, not at all pushy. Let us look round at our own speed and then came straight over when we signalled we needed them. The customer service was excellent.
8 August 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and gave us all the time needed to pick our purchase and gave us all the info needed.
25 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly and not pushy
25 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We were served by a very knowledgeable
We were served by a very knowledgeable, helpful and friendly young man. He made parting with over a grand almost painless.
5 August 2026
Reply from DFS Furniture - Lincoln
Hello Bruce,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service at Lincoln
As soon as we walked in we were greeted with a friendly face, everyone was so helpful and we didn't feel pressured at all.
28 July 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great service Mike was excellent at…
Great service Mike was excellent at explaining every thing regarding the furniture very thorough start to finish
4 August 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient.
Impressed by the amount of detail that went into making sure my purchase was correct.
Would definately look here in the future for the next furniture we need.
Thankyou.
3 August 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ellie was brilliant and explained…
Ellie was brilliant and explained everything perfectly and was very courteous and credit to DFS
4 August 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Ellie.
Kind Regards,
Jordan
DFS Customer Support
misleading sales information
24 July 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 2 star, this is very disappointing and we apologise for any inconvenience caused.
In order to ensure that we can resolve your order issue quickly please continue to communicate with our team or you can raise your issue again by emailing us at contactus@dfs.co.uk or calling customer service on 0333 999 9777 clearly highlighting your order number and outlining your issue.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Good communication, knowledgeable, patient and friendly. Very welcoming.
25 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The lady who assisted us was thorough…
The lady who assisted us was thorough listened to what we needed and was not pushy
2 August 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Amazing
Super helpful employee. Was extremely patient with us as our 11month old got a bit fussy. Was super professional and helpful with everything. Give this girl a pay rise.
2 August 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Dfs Lincoln branch
Dfs Lincoln branch
Very pleased with my choice of sofa, they had so many to choose from.
The staff were great especially Meghan, which was brilliant, no pressure, just chatting about the sofa I chose. She answered my questions with ease and the manner she spoke was exceptional.
I chose the Aventra large 2 seat power screen, had all the bells and whistles and counting down the days to delivery…
There is a couple of points I like to clear up but I’m sure they will put me at ease with them.
So, I’m very pleased with the service I received.
I will add another review after I have received and used the Aventra sofa.
Mike
26 July 2026
Reply from DFS Furniture - Lincoln
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Meghan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great service from Mike
Great friendly customer service from Mike who we met in the Lincoln branch and ultimately bought new “somerford” sofas from. He explained all the options clearly and how the delivery process would work etc. But at the same time was not pushy or insistent. He is a credit to the store.
1 August 2026
Unprompted review
Reply from DFS Furniture - Lincoln
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mike met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sofa Purchase
Store staff were extremely helpful as were the delivery crew. Furniture was delivered when stated and all packaging taken away.
23 July 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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