We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... See more
Company replied
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See what reviewers are saying
We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... See more
Company replied
We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more
Company replied
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
4k reviews
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This is my second purchase of a suite with DFS furniture Lincoln.electing my new suite was a pleasant…
Selecting my new suite was a pleasant and helpful experience. I found chatting with Daniel, who was very professional, put me at ease and answered all my questions. He went through everything in detail with me.
12 July 2026
Reply from DFS Furniture - Lincoln
Hello Vera,
Thanks for your lovely feedback, we’re glad to hear Daniel met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Well informed staff
Well informed staff, easy purchase arrangements, swift and efficient delivery.
28 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Daniel was awesome
Daniel was awesome! Made us a coffee and talked us through everything so kindly.
13 July 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Lincoln
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sham was very good!
12 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
very helpful staff, no pressure sales
Great service from friendly staff ,who let you browse at youre own leisure, very knowledgeable, when needed
12 July 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The girl that help us was very helpful…
The girl that help us was very helpful and patient,as we had only visited Lincoln to have a look at what was in store, the sheldon that we wanted wasn’t in store but the young girl showed us everything we needed to know about the sofas that we wanted, and made it a very easy and enjoyable purchase,,
11 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Having been in several times looking at…
Having been in several times looking at sofas. Finally deciding on one. The staff was very helpful in explaining everything prior to purchase and what to expect afterwards. Would recommend purchasing from this store. .
10 July 2026
Reply from DFS Furniture - Lincoln
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Excellent sales person (Sham)
Excellent sales person (Sham)
Excellent communication
Explained everything we needed to know very well
Very experienced
10 July 2026
Reply from DFS Furniture - Lincoln
Hello Jane,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Really helpful and attentive customer…
Really helpful and attentive customer service from Sham. She even manged to amuse our 8 year old in the process which is no small task! We found a sofa and chair set that we are really pleased with and the whole process of signing up to the credit agreement was super easy. Would recommend.
7 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff member who helped us I feel…
The staff member who helped us I feel that she really cared about what we needed and wanted, always making sure that we knew exactly what we were buying so there was no confusion or mistakes, even when we almost ran past their closing time we never felt rushed or anything.
19 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful, knowledgeable, polite.
Mike was our point of contact, very helpful, very knowledgeable, very polite and easy to talk to. We were there for a purchase not just perusing but never was Mike pushy, just always ready with an informed and honest answer. Great customer service.
7 July 2026
Reply from DFS Furniture - Lincoln
Hello Martin,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
We ordered eventually
We had previously been in a couple of days before to have a look and found a 2 and 3 seater that we really liked. Then while entering the store on day of purchase we met little Josh that was really helpful let is have another look incase we changed our mind, he asked what we were looking for and made sure that was definitely the purchase we wanted to make. Little Josh was able to answer in confidence any questions we had.
29 June 2026
Reply from DFS Furniture - Lincoln
Hello Simon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very helpful and gave me a lot of…
Very helpful and gave me a lot of information regarding the sofa very quick in doing the order and look forward to receiving my sofa
5 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly staff very helpful…
Very friendly staff very helpful especially little Joshua
4 July 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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