We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... See more
Company replied
We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more
Company replied
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh Josh Daniel all excellent
Josh, Josh and Daniel were all excellent. Knowledgeable, polite and efficient. Made the process simple. Thank you.
11 June 2026
Reply from DFS Furniture - Lincoln
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Extremely satisfied
Very friendly service from Sham, went in on the Saturday and fell in love with the sofa and had a chat with her, 0 pressure from her to buy there and then, we then went back in on the Tuesday with the intention to buy and her service was very quick and smooth. 10/10 customer service and very thorough going through all the care plan and warranty options, would definitely recommend
9 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Purchased a 3 piece suite earlier this…
Purchased a 3 piece suite earlier this this and very happy with it..so decided to purchased a much needed sofa bed. Staff very helpful.
8 June 2026
Reply from DFS Furniture - Lincoln
Hello James,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Daniel was really helpful,showed us all…
Daniel was really helpful,showed us all our options and talked through everything we wanted
9 June 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Sofa shopping
Sham was very professional friendly and helpful explaining everything we needed to know I would definitely recommend shopping here
8 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Efficient and friendly
29 May 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Meg is a very good salesperson
Meg is a very good salesperson. Great selection. Good prices
6 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Fantastic personable service
Fantastic personable service. Informative with no pressure. Given plenty of options. Very reasonable.
31 May 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Mike went above and beyond
Mike went above and beyond, especially accomodating our dog in the store. He was well informed on your products and had an easy and friendly approach to managing our requirements. Very impressed.
7 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello Bob,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
We entered DFS Lincoln today not…
We entered DFS Lincoln today not entirely sure what we wanted and what our options were. Sham kindly showed us a few financial options and explained the availability of certain products. Sham we patient with us as we eventually decided on what we wanted to decorate our new home with. I would highly recommend a friend or family member to ask for Sham next time they are in need of furniture.
6 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Josh was excellent he made my 82 year…
Josh was excellent he made my 82 year old mum most comfortable, found the right sofa and extras she needed. 10 out 10 everyday
6 June 2026
Unprompted review
Reply from DFS Furniture - Lincoln
Hello,
Thanks for your lovely feedback, we’re glad to hear Josh met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Brilliant customer service received by…
Brilliant customer service received by mike, everything was explain very well while purchasing sofa.
6 June 2026
Reply from DFS Furniture - Lincoln
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience today by the lovely…
Great experience today by the lovely sales woman Sham who was very knowledgeable.
6 June 2026
Reply from DFS Furniture - Lincoln
Hello Rachel,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Meg was brilliant
Meg was brilliant - really easy to deal with and helped me find the perfect sofa for me without any pressure at all. Thankyou so much
6 June 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Meg. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Couldn’t have been easier.
Really wasn’t looking forward to trawling around Lincolns furniture shops and having visited three arrived at DFS. Parking was excellent, free and virtually on the doorstep. Good size store with loads of choice with everything clearly priced including various offers/ bundles. Having walked in after a few minutes was approached by Megan who asked if she could help, having explained I was just having a look around she offered to assist should I need anything and was happy to leave me to look around. Having seen a couple of things I was interested in that could be bought either individually or a bundle Megan was happy to talk through the options. With those explained I planned to return the following day with my wife to have the final say, ie which suite, what colour and what material and the job was a good un.Happy wife happy life.
5 June 2026
Reply from DFS Furniture - Lincoln
Hello Terry,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Great Service at the DFS Lincoln Branch
From entering the store our experience was first class the staff were friendly and made a coffee for us, my wife is in a wheelchair and they made sure we could access all the furniture we wanted to look at when we had made our choice they explained all the options fully including delivery etc. The young man who looked after us was polite and very knowledgeable I would certainly recommend DFS in Lincoln to anyone who is thinking about purchasing a sofa
4 June 2026
Reply from DFS Furniture - Lincoln
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.