Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the r... See more
Company replied
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See what reviewers are saying
Myself and my partner had a great experience purchasing a sofa in the Llantrisant store today. Mackenzie was very knowledgeable and helpful when explaining the process and what additional products wer... See more
Company replied
James was amazing helping us with our sofa purchase, he new everything about the sofa and the protection for it and put all our worries at ease, what an asset to your company, Thanks again for the wo... See more
Company replied
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, United Kingdom
- 0333 999 9831
4.9
Excellent
3k reviews
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Very helpful within the sales process
15 August 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great Customer Service
Myself and my partner had a great experience purchasing a sofa in the Llantrisant store today. Mackenzie was very knowledgeable and helpful when explaining the process and what additional products were on offer. I would highly recommend going into store as we saw sofas online and changed our mind after seeing them in person.
14 August 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mackenzie.
Kind Regards,
Jordan
DFS Customer Support
Gary was a pleasure to deal with
Gary was a pleasure to deal with. Very helpful and knowledgeable. Excellent service.
14 August 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Before you buy furniture from this lot
Before you buy furniture from this lot, take a look at the reviews of their delivery company "The Sofa Delivery Company".
Thugs in a van that do not care about the furniture they deliver or your property, they certainly do not care about customer service.
Needless to say they ruined the furniture they delivered, in my opinion they try to hide the fact they damaged it and left as soon as possible.
I am still waiting for a customer service manager to call to arrange a return of the damaged furniture and cancellation of order.
12 August 2026
Unprompted review
Reply from DFS Furniture - Llantrisant
Good afternoon David,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
This is truly disappointing to hear and we are really sorry about your experience with one of our delivery drivers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Marvellous experience
Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the recliners. I called him back over when I pitched the sofa I wanted, we discussed my options, fabric, extras, delivery etc. offered me a drink . Made sure I understood everything , took my details , wi fi was playing up so I went to do some shopping came back and it was all done. Fantastic
13 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
very satisfied with my experience today…
very satisfied with my experience today very helpful explained everything to detail good customer service
11 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Extremely helpful salesman
9 August 2026
Reply from DFS Furniture - Llantrisant
Hello Aryl,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great thank you very much
4 August 2026
Reply from DFS Furniture - Llantrisant
Hello Dean,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Review for Josh llantrisant…
This was our second time visiting llantristant. We popped in on the weekend & seen what we wanted so returned mid week to finalise things & met Josh.
Josh was great. He went thought the sofa fabrics & details with us. Put us at ease.
Went through online options.
Thank you for your help
10 August 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.
Kind Regards,
Jordan
DFS Customer Support
Grant was brilliant
Grant was brilliant. So helpful, not pushy, friendly, sense of humour and just great.
10 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very informative and patient staff and…
Very informative and patient staff and very helpful ok cheers
8 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
We were served by Gary today and he…
We were served by Gary today and he went above and beyond to help us. Loved his approach not pushy but helpful
8 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Salesman Mckenzie was very helpful and…
Salesman Mckenzie was very helpful and not pushy at all
7 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Found the purchase to be very pleasant
Found the purchase to be very pleasant. Very helpful and friendly assistant. Would highly recommend.
8 August 2026
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Explained everything I needed to know…
Explained everything I needed to know and made ordering as easy as possible
28 July 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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