Your representative was excellent. He helped me find the exact suite I was looking for and showed me all the options including online . He couldn't have been any more helpful. He explained everyth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more
Company replied
We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more
Company replied
From the second me and my wife walked in the door Dennis was very polite and welcoming. We had a quick chat and then he let us wonder round to have a look at what we wanted. Once we were ready we flag... See more
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sofa Ordering :)
Was a really good experience! we spoke with Jess and she was really friendly and helped me through the whole process, really easy and smooth to get the sofa ordered, 10/10 experience.
15 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Amazing service by farooq
14 August 2026
Reply from DFS Furniture - Manchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sofa order
Derek was courteous and knowledgeable. Service was very good.
Happy with my order.
14 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Friendly helpful staff.
13 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Friendly informative staff
Friendly informative staff . Didn't pressure me into extras
12 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent Customer Service
The whole experience from start to finish was so relaxed, no pressure my Assistant was very helpful and patient nothing was any problem to her as I looked at many corner sofas, going backwards and forwards before I decided on the one I bought. She listened to what I wanted and gave excellent advice too. Well done! excellent customer service.
10 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent service from Derek
Excellent service from Derek who easily completed my purchase. Allowed us to sit on the required settee and chair, gave us very good coffee and explained everything about the chairs and maintenance. Thank you
10 August 2026
Reply from DFS Furniture - Manchester
Hello Cathy,
Thanks for your lovely feedback, we’re glad to hear Derek met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I had gone to many sofa company but at…
I had gone to many sofa company but at dfs I got the sofa i wanted and a looked and tried l think 70% of all the sofas with a lot of help from julie who was amazing very patient and went though everything to the point we picked and ordered sofas I wanted excellent customer service.
26 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Des was really helpful explained…
Des was really helpful explained everything we needed to know and made everything straight forward
9 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Lovely showroom and brilliant customer service.
No pressure sales here. Just very friendly fun and informative with loads of choice in all styles. Ismaeel was really easy to talk to and was very patient and helpful. Glad we came to DFS for our sofa. 🥰
8 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really helpful staff that didn't…
Really helpful staff that didn't pressure you into a purchase
7 August 2026
Reply from DFS Furniture - Manchester
Hello Matt,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
DFS Manchester
Derek at DFS Manchester was excellent and offered genuinely helpful suggestions
6 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We have bought from DFS for over 40…
We have bought from DFS for over 40 years and have never been disappointed with the furniture and the service/after sales service. Our salesman Dennis was very helpful, informative, polite and understood what it was we were looking for and let us make our own decision on the purchase. It was a pleasure to do business with him.
4 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The salesman was so lovely
The salesman was so lovely. Not pushy at all. Very informative.
3 August 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
thanx hamza
bought a sofa from dfs old trafford its very good quality i think they are best in that area been to other stores as well but i liked there sofas proffesional people to dealth with hamza was the sales man he helped us alot he is gem very proffesional thnx bro stay blessed
26 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Denis had White City retail park in…
Denis had White City retail park in Manchester was extremely helpful and guided me through the whole process. Couldn’t recommend him any more
1 August 2026
Reply from DFS Furniture - Manchester
Good Morning,
We are really happy that Denis met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Ishy was brilliant start to finish. Very friendly and knowledgeable and credit to DFS.
29 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very polite and helpful. Covered everything we needed to know to make sure the sale was right for us.
Very polite and helpful. Covered everything
28 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Really good customer service
28 July 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.