DFS Furniture - Manchester Reviews 

4,652
TrustScore 5 out of 5

4.9

Throstles Green, M16 0SN Stretford, GB


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Rated 5 out of 5 stars

Your representative was excellent. He helped me find the exact suite I was looking for and showed me all the options including online . He couldn't have been any more helpful. He explained everyth... See more

Company replied

Rated 5 out of 5 stars

Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more

Company replied

Rated 5 out of 5 stars

We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more

Company replied

Rated 5 out of 5 stars

From the second me and my wife walked in the door Dennis was very polite and welcoming. We had a quick chat and then he let us wonder round to have a look at what we wanted. Once we were ready we flag... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 246 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,652)

99,510 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased a sofa from DFS (White…

We purchased a sofa from DFS (White City Retail Park, Manchester) and the service and support that we received from Antonio (store assistant) was excellent from start to finish. Highly recommended.

13 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Dennis, White City store was professional but friendly & very patient. Also very knowledgeable in regards to the products & most importantly, not pushy.
Excellent customer service

13 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Julie was absolutely brilliant today

Julie was absolutely brilliant today. Very informative, not pushy and listened to what we were looking for. Best experience i have had when buying new furniture.

13 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Pre delivery information

Pre delivery information. Courteous and friendly delivery team. Professional handling of the furniture and care for my elderly parents. Good and clear explanation of how to use the controls of the furniture and to maintain it with cushion plumping etc.

11 May 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, everything explained very clearly by friendly young man. Thank you!

6 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello Pauline,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service from Hamza

Great service from the Hamza by. He was friendly, knowledgeable, and took the time to answer all our questions without being pushy. He helped us find the right sofa for our needs and made the whole experience smooth and enjoyable. Highly recommended.

5 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello Rahman,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Dennis was really helpful

Dennis was really helpful, and informative.

30 May 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello James,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service!
Hamza was extremely helpful and made our trip very enjoyable. He was great with my children and made us feel very comfortable.
I will definitely buy from Dfs again in the future.

5 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience thanks to…

We had a great experience thanks to Derek in Trafford DFS. He was really friendly, helpful and told us everything we needed to know about our purchase! Would recommend!

4 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Derek is very friendly -thanks for your service

Our visit to DFS Stretford this afternoon was great, Derek is delightful and not pushy at all which we really liked. He made us hot drinks and allowed us lots of time to look round without pressuring us. When we finally decided on the right sofa he was a great help at setting up our order & ensuring we knew all the important details. He is a credit to the store, very happy with our purchase, lots of lovely options with quick delivery on many of the couches too. Would definitely revisit for other furniture in the future.

3 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Staff explained everything thoroughly and talked us through all the options. The staff our questions and concerns were answered. Very happy with our in store experience. Thank you.

2 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hello Angela,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

White City customer service

We went to DFS White City yesterday. My husband must have dropped his wallet there and did not realise. The team managed to find our address and they brought his wallet back to him today. So grateful. Thank you for going above and beyond!

1 June 2026
Unprompted review
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We knew what we wanted and it was…

We knew what we wanted and it was sorted quickly and easily.

1 June 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Great service

We visited the Trafford store and were looked after very well, I didn't catch his name but the young Asian gentleman was really helpful, he wasn't pushy, left us to wander and look but he'd appear occasionally with useful information and without the hard sell. We've ordered online for ease but would like to pass on credit to him as I was expecting a pushy salesman but there was no pressure, just advice and useful info, even sending me the link to the sofa we liked so we could order later.

30 May 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming and approachable staff.

We had a really great time finding our sofa at DFS. The sales staff weren't pushy or overbearing when browsing but still gave useful information when needed. When we settled more on a sofa Ish was very welcoming and friendly and covered everything we needed to know from taking care of the sofa, the financing and additional options we could add on.

30 May 2026
DFS Furniture - Manchester logo

Reply from DFS Furniture - Manchester

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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