DFS Furniture - Northampton Reviews 3,774

Good sofa for price no problem with delivery, bit of a wait from ordering to delivery but was kept updated regulary so 5*****

We have been buying from DFS for 30 years, every four years we go and buy another one and I normally go for the most expensive in the store.
On the most recent purchase a couple of years ago, from day one the cushion that you sit on collapsed... Basically it sunk and never recovered its form, so you just slid into the cavity. Since that first moment, its needed replacing 4 times I believe… the original, plus three more (Inc current)… and everyone had done the same, just collapses... And this was a £5000 sofa.
It is done it again, but because it is now outside of the two years manufacturing us warranty, they have said I now need to fall back on the insurance that we took out with the sofa. So, they just pied us off for two years, waited until the warranty was up... And then kicked us into touch.
I have to say I am pretty shocked without experience… Needless to say I will never buy another thing from them again.
It was removed as a product pretty quickly after we bought it....shocker...

The sales assistant, Anthony, at the Northampton store was very helpful

Knowledgeable and professionally friendly staff. Didn't pounce on us the moment we stepped through the door but gave us space and time to have a bit of a look around before coming to offer some help and then gave us more space and time to carry on looking until we were ready to make a decision. Talked through all the details and options clearly.

The lady was very helpful.Explained everything in great detail.Couldn’t have been better.

Staff and customer service

Great service from Reece today made the experience smooth and quick and very informative.
Highly recommend

The staff took the time to listen and help us find what we needed not what they wanted to sell us.

Staff were very professional, knowledgable and friendly. Harry served us and we had a good experience

Very friendly and welcoming, explained everything in detail, a good experience and the store was well set put with plenty of space and not overcrowded.

My experience with the staff members were very pleasant
No pushy sales tactic
Overall very good 👍

The salesperson who assists us was Reece, he was polite, helpful and knowledgeable, everything was explained to us clearly and all areas covered. Also the store manager (my apologies I don't remember her name) has given us a great deal on our purchase.

Really helpful staff. Explained everything to us. Best thing for me is that the sales team didn’t pounce on you as soon as you got in the store.

No high pressure sales, we were approached and asked if we knew what i was looking for then left to look around, once i had chosen the sales person was very informative and took me through all my options so i could make my final decision.
Very happy

Very helpful service from the outset. Staff informative and polite. Good attention to detail.

I was at my request left to browse the furniture, I know what I want and I don’t need a pushy salesperson trying to sell me something that I don’t want.
When I had found the item I wanted to buy I was quickly helped with all the information I needed to finalise the purchase, Elisha was very knowledgeable and efficient.

I was served by a gentleman with what I would describe as an "old school manner" who explained every step of my purchase thoroughly and expertly. I was delighted with the whole process which left me convinced that I had made the correct decision to buy my sofa from this company. I now look forward to receiving my goods.

Excellent service.

Very helpful lady, took her time to explain everything to me. Can’t wait to get my new sofa. Thank you