Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... See more
Company replied
Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more
Company replied
Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer …
Very good experience from explaining everything about the furniture, how the credit works to the delivery very informative
15 August 2026
Reply from DFS Furniture - Paisley
Hello Debra,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service from Christine she was…
Great service from Christine she was very helpful and friendly
8 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
He was very polite and guided us so well
He was very polite and guided us so well Saeed
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Brilliant customer service
Brilliant customer service, went out their way to make sure the pick was right for us
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
New Bed Order
Recently ordered a new bed from DFS. Ruairidh dealt with it in a friendly and professional manner and is a credit to the brand.
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
New DFS Suite
Bobby made the purchase of our new living room suite an easy, pleasant and relaxing experience. He made sure we understood all that was being said at every step and was charming and attentive at all times.
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Customer Service was good however…
Customer Service was good however delivery charge is a disgrace
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your feedback, our delivery fee does include full installation into your room of choice as well as the removal of all packaging.
Kind regards
Holly M
DFS Customer Support
Ash the sale person was brilliant very…
Ash the sale person was brilliant very helpful and caring and explained everything very well also took his time not rushing through the sale
Highly recommend DFS
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Exceptional service from Bobby
Exceptional service from Bobby. Asked what our requirements were. Showed us our options.
Very polite and pleasant.
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I went to DFS to look for new couches…
I went to DFS to look for new couches and there was alot of choice. One of the staff, Saeed showed me round and talked me through what they had, what material, colours and prices etc. He was very knowledgeable and plesent to talk to.
14 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing service by Ian today
Amazing service by Ian today. Very friendly and knowledgeable, we can’t wait for our new recliner to arrive!
14 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Ian.
Kind Regards,
Jordan
DFS Customer Support
We had a most intelligent customer…
We had a most intelligent customer service salesman who made our shopping experience so easy
and pleasant
Highly recommend this young man who helped us
Thank you Saeed our Advisor
14 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were professional and helpful
14 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Koray @ paisley DFS made my purchase…
Koray @ paisley DFS made my purchase absolutely no hassle at all. The sofa I saw was perfect I wanted to add to it and it was not a problem. He also informed me about the do not deliver before date as we are currently having work done with was really helpful. Thanks Koray at DFS Paisley
7 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Ruairidh at the Paisley store was very…
Ruairidh at the Paisley store was very attentive. He explained everything in detail and ensured we were 100% happy before our purchase. It was a pleasure dealing with him.
13 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I went in for a look on Monday
I went in for a look on Monday, seen sofas i like, spoke with Archie who couldn't do enough for me, anything I asked he was right on it ,very polite and helpful young man.
Today I went back to actually buy the seen sofas, asked for Archie but unfortunately he was starting later in the day so i was helped out with Bobby who again was very helpful. So glad I went to DFS. Obviously have to wait on sofas being delivered but up to now, very pleased with care and service from the lovely gentlemen.
12 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.