DFS Furniture - Paisley Reviews 

10,495
TrustScore 5 out of 5

4.9

Washington Road, PA3 4EP Paisley, GB


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Rated 5 out of 5 stars

Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more

Company replied

Rated 5 out of 5 stars

Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more

Company replied

Rated 5 out of 5 stars

We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable abo... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish. It felt like a chilled atmosphere, and didn't feel like I was being pus... See more

Company replied


Company details

  1. #13 of 397 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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4.9

All reviews

(10,495)

100,017 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to talk to

Very easy to talk to, explained everoything. Great company. Would recommend 👌

5 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Salesperson was great

Derek was great. Very warm, helpful and very pleasant.

8 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Ian was very friendly and approachable. Welcomed us to the store and kept the conversation light and informed. Gave us plenty of time to browse and was on hand for any questions. Took us through the whole process and explained absolutely everything we needed to know. Super friendly, knowledgeable and professional. Perfect experience for us.

8 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

We had great experience due to the sales assistant she was great at her job.

We had a great experience due to the relax atmosphere ,the sales assistant was very nice and good at her job ,no rush she helped us decide what we best for us ,so a great place to shop.

7 August 2026
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Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent Experience

The Member of staff who engaged with us was brilliant from the outset, wasn't pushy and was extremely informative with a 'couldn't do enough to help attitude'

We felt listened to throughout and were given all the relevant information to make an informed decision.

I would definitely recommend our Sales Executive to anyone looking for a suite

7 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello David,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Heather was nice

Heather was nice . She listened to what we were looking for . Heather then supplied us with a nice coffee while we were looking and was in no way pushy . We actually went in with my dad and we both ended up buying something all because of heather's good service

7 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello Jim,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff attentive and helpful

Visit to purchase suite having already looked and narrowed down options. Staff member spoke with us and covered our queries, viewed fabric choice in daylight. He passed us to other staff member to complete our purchase and arrange delivery schedule. Very happy with choice. Staff polite and very helpful throughout. No waiting and no pushy sales.

6 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A great buying experience


The sales assistants were really knowledgeable, friendly and helpful.
Derek and the others made choosing a sofa easy.

6 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your positive feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

5 star

Very helpful staff members who made the purchase process very easy to understand.

5 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Roary was brilliant

Roary was brilliant

Advised of our budget and what we wanted and he found the perfect couch within minutes

29 July 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your great review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Being allowed to browse without being…

Being allowed to browse without being hassled .staff member Iain was incredibly helpful and explained the whole
Process and
Options .

4 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Member of staff who assisted me was…

Member of staff who assisted me was very helpful and discussed any concerns. service was excellent.

4 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Staff were great and helpful

Staff were great and helpful, good customer service

3 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Wonderful service…

What made my experience great was the very kind gentleman who helped me with my decision to buy my new chair.
He was very kind and patient and it was a great decision to go into the store and chose my chair rather than being online..,

4 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great Experience in DFS Paisley

I had a great experience with DFS in Paisley. Derek helped me pick the best possible couch and helped me look at various options, he wasn’t pushy or too vague, he gauged my interest and suggested chairs and couches he thought would best suit my preferences and was spot on. As I went for a Cinesound couch in the end, Derek showed me everything it could do and went over all the details with me. I would highly recommend asking for Derek at DFS Paisley, especially regarding couches with more tech in them and for a good chat and welcoming experience !

3 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Incredibly helpful and efficient service

The manager was incredibly helpful, attentive and patient throughout, without being by overbearing. Very happy with the service!

2 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, explained all the add ons and costs clearly.

2 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

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