From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
Company replied
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Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... See more
Company replied
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... See more
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... See more
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5k reviews
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We found our experience in one of your…
We found our experience in one of your Poole stores today to be very pleasurable and your staff [Frances] to be very helpful. Frances took her time to explain all options to us and was a breath of fresh air.
27 July 2026
Reply from DFS Furniture - Poole
Hello Andrew,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very welcoming atmosphere with no one…
Very welcoming atmosphere with no one leaping on you to try and get a sale.
Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were interested in and we looked at colour and material ranges. There was no hard sell or pressure and we were given plenty of time to choose our new suite. Layla covered everything in detail and we went away as happy customers, can't wait for our new suite to arrive.
26 July 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Expect to get guidance in the store
Hope the sofas which comes tailor made are indeed good and comfortable and comes with additional cushions.
5 July 2026
Reply from DFS Furniture - Poole
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Popped in to DFS to have a look around…
Popped in to DFS to have a look around and ended up coming away with a new couple of two seaters. Had a great experience and the staff were super friendly and helpful.
25 July 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our advisor Stephen was great
Our advisor Stephen was great in helping us choose a sofa for our new house - really pleased with his customer service, thank you!
26 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great staff very friendly and helpful
We had a great experience when choosing to purchase our furniture. Julian was amazing and very knowledgeable. He knew when to step back when we needed to discuss between us. He took his time with us explaining everything we were asking about. Julian was also very good in explaining the steps going through our purchase and about the emails and payment options throughout . We came away very happy with our purchase .
25 July 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledgeable and experienced
25 July 2026
Reply from DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience friendly sales person…
Great experience friendly sales person would recommend.
25 July 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Highly recommend!
I had a great experience with excellent customer service. I really cannot fault the store or the staff.
21 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly staff
22 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience buying a new…
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
22 July 2026
Reply from DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It was great and we’re looking forward…
It was great and we’re looking forward to the delivery. Xxxx
15 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
the staff were very polite helpful and…
the staff were very polite helpful and knowledgeable about the products they were selling
14 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Spent 3k on a sofa
Spent 3k on a sofa, delivery was delayed and I got £170 parking fine from being in their car park
24 April 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and we are really sorry to hear you received a parking fine. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
The car parks are independently owned and there should be signposts advising the maximum time of stay. We would advise contacting the parking company directly should you wish to dispute this.
I have taken a look into your order and I am happy to see you're furniture has been delivered and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Poole Store The store manager 3KE Lauren dealt with…
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excellent business.
21 July 2026
Reply from DFS Furniture - Poole
Hello Thomas,
We’re really glad to hear the process of ordering over the phone with Lauren was made easy. We hope you love the furniture once it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service received…
Fantastic customer service received from both Sebastian and Hannah, the way they handled me as a customer is the level expected when relatively large amounts of money are being spent, thank you.
19 July 2026
Reply from DFS Furniture - Poole
Hello Sara,
Thanks for your lovely feedback, we’re glad to hear Sebastian & Hannah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I was very happy with the gentleman who…
I was very happy with the gentleman who help us with our sofa . He was very good with the information and there was no rushing and he given us time
19 July 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the staff very helpful…
We found the staff very helpful directing us to the product that best suited us , the young lady that helped us was very polite and helpful we were put under no pressure or obligation and came away feeling very satisfied
18 July 2026
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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