DFS Furniture - Reading Reviews 

5,567
TrustScore 5 out of 5

4.9

3 Forbury Road, RG1 3JH Reading, GB


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Rated 5 out of 5 stars

Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... See more

Company replied

Rated 5 out of 5 stars

John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.

Company replied

Rated 5 out of 5 stars

We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... See more

Company replied


Company details

  1. #12 of 400 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 240 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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4.9

All reviews

(5,567)

95,112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an amazing experience in

Had an amazing experience in the reading store, johnathon provided a great service really helpful and answered all our questions

15 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The young sales boy was absolutely

The young sales boy was absolutely amazing in explaining all about the corner unit I purchased advied me to have cover come out of shop very happy

15 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

AGA was perfect

AGA was perfect. Helpful, non obtrusive and informative. Everything, including the bargaining was done with grace and good humour. You have a gem there. Lets hope the product is equally good

15 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Shivam at DFS made us comfortable and…

Shivam at DFS made us comfortable and explained every aspect of our purchase very clearly and in friendly way.

14 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Aga was very helpful and very pleasant…

Aga was very helpful and very pleasant personality. She knew exactly what we wanted and showed us examples of the recliners . Also the different fabrics . She was very knowledgeable about the different services that came with the purchase.

14 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello Sue,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

honest and clear advice

We received honest and clear advice from the sales person about the 2+3 sofas we ordered today. We hope that we receive the order as seen and agreed in 6 weeks time.

14 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello Abbas,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Finding furniture to suit your needs

We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained the options and the extras we could buy. Choosing the fabric, colour and what legs/sliders that best suited our needs resulted in an excellent match and we quickly decided we would go ahead and buy the furniture plus the extras that were recommended. Delivery was included at a very reasonable cost. Altogether a very positive experience with a good value end result.

12 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good Range

Good Range, Clear Pricing, Great staff

12 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you for your lovely review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Brilliant customer service

Sandra was so helpful knew immediately what I was looking for. I didn't feel rushed and was guided through all the options and choice. I was allowed to sit as long as wanted to get a feel for the sofa. Even got a coffee while I relaxed.
Even bought a new coffee table too. Brilliant service 👏

12 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service, friendly and informative

Today I went into my local Dfs store, the salesman was good informative and very helpful,and not pushy on selling any particular sofa, and trying his best to give us what we wanted even if the purchase was cheaper than what we was looking at, for me this is great costumer service putting the costumers needs before profit,

12 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Sarah was fantastic

11 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

That lady helping me Olga was…

That lady helping me Olga was brilliant, very proffesional , helpful and gave me good advice. Shes a credit to you

8 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

I was served by Shavam apologies if I…

I was served by Shavam apologies if I have spelt that wrong. But he is a lovely bloke and made me feel very comfortable.

Thank you
Eliott Cooper

6 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Pleasure to buy sofa there

Quick purchase, salesperson understood our needs and showed us the best solution!

7 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Good service from John

Good service from John. However I’d phoned the main phone line beforehand who told me that the sofa I wanted to see was at that store but it wasn’t

Also the website links kept breaking and the pictures for an extra seat are confusing

6 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service. Very happy

7 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

It was really great experience from dfs…

It was really great experience from dfs ,specially the staff Mr Sivam .He is good sale man with great sales qualities.

7 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello Emmy,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service from the staff

Great service from the staff, friendly easy and clear, an excellent customer service

7 July 2026
DFS Furniture - Reading logo

Reply from DFS Furniture - Reading

Hello Peter,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

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