Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... See more
Company replied
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See what reviewers are saying
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... See more
Company replied
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... See more
Company replied
The staff and service was excellent, in particular John who served me. He was very helpful and patient. I would definitely shop there again.
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6k reviews
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Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and informative staff
27 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very good customer service
21 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great Customer Service
Upon entering the store, it was made very clear the location of types of sofas we were looking for. All staff were very polite. Never felt pressure to buy anything. Great to have customer toilets. Felt reassured of order being checked by another staff member.
21 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience at DFS Reading today
Great experience at DFS Reading today. A special thank you to Sarah for her excellent customer service. She was very friendly, welcoming, and helpful in guiding us through our purchase. Her professional and warm approach made the whole experience enjoyable. Thank you, Sarah!❤️❤️
20 June 2026
Reply from DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service with a smile!
Jonathan was very patient and showed me all the recliner chairs that were on express delivery. He explained the features and options well and didn’t try to rush me into a decision. He processed the paperwork quickly and let me know about the insurance and care options available. Excellent service with a smile!
17 June 2026
Reply from DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Olga who helped me decide which bed…
Olga who helped me decide which bed settee and arm chair was the correct choice for me, was brilliant. I’ve spent many years working in retail including John Lewis so I’m really aware of what customer service is about, and I couldn’t fault her in any area. She was helpful but not pushy, she listened to what was important to me and guided me in the right direction .
I came away from my shopping experience ,feeling happy and confident in the choices I’d made .
This lady is a credit to your store.
Thanks
Carolyn Hopkinson.
15 June 2026
Reply from DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
welcombed on arrival
welcombed on arrival, friendly approach, there was always somone to assist not left waiting long. process was quick.
8 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great experience.
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
when we walked in nobody pounced on us…
when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales person was great on my two…
The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .
16 June 2026
Reply from DFS Furniture - Reading
Good Afternoon,,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very easy to deal with and very clear…
Very easy to deal with and very clear on what is and isn't included.
16 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mohammad was very knowledgeable and did…
Mohammad was very knowledgeable and did not do the hard sell, he told about our options and then left it to us to make the decision.
15 June 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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