Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
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I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... See more
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The staff didn’t hassle us they allowed us to walk round and have a good look when we had decided there was somebody immediately available. We was offered a hot drink. The gentleman explained everyth... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS team were really helpful and…
DFS team were really helpful and engaging- treating us like people and listening to our needs.
In addition the offer of hot drinks was welcome and recognising our kids and getting hot chocolate for them was nice. No pressure, very relaxed and a great outcome.
We bought the sofa we loved and left happy. Thank you.
5 July 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service & information from Mr…
Excellent service & information from Mr Khan, giving everything in detail of how everything goes & work from placing the order to what to expected on the delivery
5 July 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Immediate delivery isn't immediate…
Immediate delivery isn't immediate delivery. More like when we have a slot in a couple of weeks.
28 June 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies for the delay in receiving your furniture.
We are really sorry that this has happened. It is very disappointing to hear and not the experience we wish our customers to have.
I have taken a look into your order and can see the store have contacted to advise when you will receive your furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Here’s a shorter
Here’s a shorter, strongly worded review that stays focused on your experience without making claims that could be difficult to substantiate.
Very disappointing experience. We were served by the only experienced colleague in the store, who was constantly distracted by a new colleague and other customers. We were rushed into paying the deposit without being given all the important information.
When we realised this, we asked to cancel the order within the allowed timeframe. The store manager admitted the situation wasn’t our fault and promised to cancel the order and refund the deposit, but nothing was done. Next day Customer Services also promised the manager would call us to apologise and resolve the issue, but more than 24 hours later we have received no call, no refund, and no update.
Once they have your money, customer service seems to disappear. Very disappointing experience, and I would not recommend DFS based on how this situation has been handled.
This company NEVER again
27 June 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave this review and for bringing this issue to our attention, your feedback is always appreciated.
First of all I do want to take this opportunity to apologise on behalf of DFS for the experience you have received, I have taken a look into this and I understand this situation must be increasingly frustrating. I can assure you this is not how we like to treat our customers.
This has been raised with the relevant department and please be rest assured we will be in contact with you to resolve this for you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent service!!
Popped in to look at sofa’s. Found the perfect one for us and decided to go for it! Staff are very friendly and have explained everything to us in so much detail! Spend the time to sit and talk to us and make sure this was perfect for us. Did not feel rushed at all. Spoke and dealt with adil. He is a credit to the team and DFS Romford
4 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
The staff were very attentive
The staff were very attentive, listened to what we wanted, ran through everything with us concerning the sofa, would highly recommend them
4 July 2026
Reply from DFS Furniture - Romford
Hello June,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good service
From the time of walking in the store the gentleman gave good service and was very helpful
3 July 2026
Reply from DFS Furniture - Romford
Hello David,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Mr khan ♥️ loved the service can't ask…
Mr khan ♥️ loved the service can't ask more thanks so so much ❤️
3 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Great experience, everything explained in detail at a good pace for taking it all in.
1 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We went to the Romford branch and Aadi…
We went to the Romford branch and Aadi was an amazing salesman took his time and helped us choose the right sofa
27 June 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aadi.
Kind Regards,
Jordan
DFS Customer Support
Salesperson
The salesman Mr. Faisal was very helpful and has sound knowledge of the products.
26 June 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience and very smooth…
Great experience and very smooth transaction. Amazing quality furniture would definitely recommend them to others.
19 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Mr Khan helped us purchase our sofa and…
Mr Khan helped us purchase our sofa and worked with what was the best size for our sofa
21 June 2026
Reply from DFS Furniture - Romford
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very nice and friendly
Very nice and friendly. Went though everything service was excellent.
21 June 2026
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Mohamed was very helpful and…
Mohamed was very helpful and knowledgeable. He provide all the information I needed, all credit to him.
He has very good customer service skill and did not rush me or pressure me into anything I was not sure with. He provided me with all the information to allow me to make an informed decision. Well done Mohamed and DFS for employing Mohamed.
13 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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