Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
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We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
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I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The gentleman in the shop was amazing
The gentleman in the shop was amazing, he went above and beyond to help us, answered all our questions was so professional and polite couldn’t ask for anything more, will definitely be back in the future.
30 May 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Lovely experience
Lovely experience! We knew the sofa we wanted and enjoyed trying it out! The sales process was easy and straightforward.
We’re looking forward to receiving it!!
30 May 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Great friendly relaxed staff member Mr…
Great friendly relaxed staff member Mr Khan. Great salesperson
29 May 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer Service
The salesperson ( Adil) was very professional and never pushy throughout the process. They took the time to clearly explain all the options that best suited our needs and gave us plenty of time to make our decision without any pressure. We really appreciated their patience, knowledge, and excellent customer service. Highly recommend!
21 May 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Adil met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Faisal khan was an excellent staff he…
Faisal khan was an excellent staff he made me very comfortable and went through the process with me and well exploratory
29 May 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Great choices and service
Great choices. Great customer service. They were so welcoming and helpful,.. apart from no air conditioning….poor staff :-(
28 May 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service! Professional and friendly. We had the pleasure of buying two couches with Adil’s help at Romford branch and we felt like he was superb when it comes to customer service. Very knowledgeable, patient and thorough. We would definitely come back. The selection was good as well, we found what we were looking for in a decent price range.
21 May 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great help from the lady that served us…
Great help from the lady that served us . Very knowledgeable and clear
25 May 2026
Reply from DFS Furniture - Romford
Hello Julie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello Stephen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff member was friendly and…
The staff member was friendly and helpful. She went out of her way to help us get the right colour and material for the sofa we ordered. She explained all delivery details and checked sizing to get through the house which made us choose a slightly different sofa to come in sections which will fit through living room doorway.
I have bought from DFS before and would do so again.
I would recommend people to get there furniture there.
25 May 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Friendly service very helpful not in…
Friendly service very helpful not in your face sales pitch felt very relaxed with everything thank you
25 May 2026
Reply from DFS Furniture - Romford
Hello Ramsey,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Went into DFS Romford today just to…
Went into DFS Romford today just to “have a browse” and ended up walking out having bought a sofa and rug thanks to the amazing customer service!
The team were so friendly, knowledgeable and genuinely helpful without being pushy at all. They took the time to answer all our questions, helped us find exactly what we were looking for and made the whole experience really enjoyable and stress-free.
Highly recommend DFS Romford if you’re looking for great quality and even better customer service!
25 May 2026
Reply from DFS Furniture - Romford
Hello Paige,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Need some air conditioning in the shop
Need some air conditioning in the shop. Poor staff and customers were sweating
24 May 2026
Reply from DFS Furniture - Romford
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Sales person was friendly
Sales person was friendly, approachable and knowledgable, made the whole process very easy
17 May 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Assistant Adil Very helpful with good…
Assistant Adil Very helpful with good personal service
18 May 2026
Reply from DFS Furniture - Romford
Good morning John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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