Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
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I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... See more
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The staff didn’t hassle us they allowed us to walk round and have a good look when we had decided there was somebody immediately available. We was offered a hot drink. The gentleman explained everyth... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4k reviews
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Excellent customer service
Helpful, informative and overall excellent customer service from Mr. Adil
27 April 2026
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
There was a very good range of sofas on display in the showroom, and the salesman (Khan) was very helpful and knowledgeable about both products we were interested in. He took us through the order/delivery process, explaining everything clearly and thoroughly and answered any questions we had. He certainly made the process very easy and was a pleasure to deal with - DFS are luck to have such an excellent salesman.
27 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very good service
26 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Mr khan was very helpful
Mr khan was very helpful, explained everything in details
Thank you again
26 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
New furniture
We had a really great experience purchasing our furniture from DFS. The staff were friendly, welcoming, and incredibly helpful throughout the whole process. They took the time to answer all our questions and made choosing the right sofa and arm chair feel easy and stress-free.
25 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
The assistant was very helpful
The assistant was very helpful. The showroom was clean and welcoming
22 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
We liked the layout off the shop ,all…
We liked the layout off the shop ,all bright and tidy ,the staff were very helpful,especially Khan ,he was polite and very friendly and helped us with our choice so thankyou Khan
24 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Professional
Professional, knowledgeable and friendly staff.
Nicola at DFS Romford was excellent.
22 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great selection of furniture
Every thing staff was so helpful and generous with their time
22 April 2026
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great wonderful customer service and…
Great wonderful customer service and warm welcome
21 April 2026
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Caroline was very friendly
Caroline was very friendly, welcoming, helpful and knowledgeable.
20 April 2026
Reply from DFS Furniture - Romford
Good morning Mr Hurst,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The most pleasant experience at DFS
We recently purchased a sofa from DFS and had such a great experience thanks to Faisal Khan. From the moment we arrived, he was welcoming, patient, and incredibly helpful. He took the time to explain everything clearly, making sure we felt comfortable and informed throughout the whole process.
We actually arrived quite late, close to closing time, but Faisal never made us feel rushed. Instead, he went above and beyond by staying with us and ensuring we were completely happy with our choice before finishing for the day.
It’s rare to come across such genuine and attentive customer service, and it really made a difference to our experience. A big thank you to Faisal for making what could have been a stressful decision feel easy and enjoyable!
20 April 2026
Reply from DFS Furniture - Romford
Good morning Kay,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Service provided by Nicola was very…
Service provided by Nicola was very professional and helpful
20 April 2026
Reply from DFS Furniture - Romford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Helpful salespeople
12 April 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I visited the DFS store in Romford
I visited the DFS store in Romford, Gallows Corner Retail Park to buy my first sofa and Veronica was the person that helped me. She was very friendly and explained everything in great detail. I would recommend anybody to find her in the store if they are ever going there. Great experience!
15 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service! Mr. Khan handled everything quickly and with a positive attitude. I really appreciate it. He was very friendly and explained everything clearly
Great service! Mr. Khan ( Harold Wood )handled everything quickly and with a positive attitude. I really appreciate it. He was very friendly and explained everything clearly
6 April 2026
Reply from DFS Furniture - Romford
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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