I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other s... See more
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We had such a good experience! Richard (I think that was the assistants name! He got us hot chocolates and was talking to us about the option of getting a rug with the sofa we ordered) was professiona... See more
I was recommended by my daughter who’d already bought her 2 settees from DFS. Today I purchased the same style which I’d already admired. The young lady who served us Chloe was very pleasant and helpf... See more
Company replied
Colin at Parkgate branch was absolutely fantastic. From the start when we walked in he wasn't pushy or clingy, he let us know he was there to help and gave us space which was a big factor in us purcha... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4k reviews
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Brilliant customer service
Brilliant customer service. No hassle and staff informative and friendly. Quick and easy.
9 August 2026
Reply from DFS Furniture - Rotherham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Maya was the most fantastic sales…
Maya was the most fantastic sales advisor! She made us feel welcome and answered all questions that we had, she was very open and honest and ensured we got the right sofa for us and had the best in store experience! Thank you Maya ⭐️⭐️⭐️⭐️⭐️
9 August 2026
Reply from DFS Furniture - Rotherham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Helpful sales person (Andy)
9 August 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Colin at Parkgate branch, 10/10
Colin at Parkgate branch was absolutely fantastic. From the start when we walked in he wasn't pushy or clingy, he let us know he was there to help and gave us space which was a big factor in us purchasing. After helping us for the best part of an hour we arranged to come back in 48 hours later after measuring the room to see if the sofa fitted. Colin was more than patient with us and we bought the sofa through him, spending over an hour with him again helping us get everything right, talking us through protection options and delivery. Colin made this experience better than we could've hoped for and we never felt a hassle or a nuisance.
4 August 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Brilliant customer service!
Warren was extremely helpful and knowledgeable, without being pushy. He gave us space to make the decision whilst also supporting us with options. He made the whole experience as easy as it could be and provided excellent customer service.
3 August 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Salesman explained everything about…
Salesman explained everything about colours and care of sofas from easy gliders to 5 year care policy
2 August 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Outstanding Service Without the Sales Pressure
I've used DFS before, and I wasn't disappointed the second time around. The customer service was unbelievable, and there was absolutely no pressure to buy, which is the most important factor for me. I cannot recommend them highly enough.
22 July 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Left to Browse
it was nice to be able to browse without being harassed by sales assistants. They welcomed us and said where to find them if we need anything. Very friendly and polite
28 July 2026
Reply from DFS Furniture - Rotherham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Given time to leisurely walk around…
Given time to leisurely walk around store.
Found it easy to ask for assistance, from Heather, who was very knowledgeable about settees and needs of the buyer.
No hard sell, talked through after care products, about warranties, how they work , what is included, how the policy works.
also advised regarding types of recliners, and items that could be added on to make the furniture easier to move.
Many thanks to Heather who was amazing.
28 July 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent quality and service
Ŵe have been looking to replace our large curved settee for several months and visited several furniture places. DFS at Rotherham stood out from the rest for quality, design and price.
We found rxactly what we wanted there and staff were really helpful, explaining everything we needed to know at every part of choosing our two new settees. The two members of staff who assisted us with our purchase were very friendly and knowledgeable, providing excellent customer service. We can't wait to receive our new leather settees in 12 weeks time!
28 July 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly, informative, no pressure sales experience.
Brilliant service, fully explained my options, additional add on's available. went through colour choice's and very transparent with all costings as we went through the process. 10/10 never felt pressured, was a lovely experience.
27 July 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience.Colin was…
Very pleasant experience.Colin was fantastic,no pressure and made us feel very comfortable.
26 July 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service had exactly what we…
Great service had exactly what we needed staff very helpfull the assistant who served us was excellent
18 July 2026
Reply from DFS Furniture - Rotherham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Everything I needed to know about my…
Everything I needed to know about my purchase from the very pleasant young lady called Heather.
26 July 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly staff
Friendly staff, really helpful and made the whole process very easy. Great price and quality sofas, will definitely be shopping here from now on.
26 July 2026
Reply from DFS Furniture - Rotherham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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