Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
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See what reviewers are saying
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... See more
Company replied
The sales team weren't at all pushy, they gave us time to look and explained various options and things that weren't actually explained when looking at the sofa set online. When we chose the set we w... See more
Company replied
We had excellent support and guidance when selecting our Stowen range of furniture. Staff were very helpful about the various leather options and guidance on keeping the suite in tip top order! We l... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Graham was really helpful and sorted my…
Graham was really helpful and sorted my sofa order out so efficiently. Very informative and told me everything I need to know! He was very friendly and approachable.
18 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helen was friendly and helpful
Helen was friendly and helpful, she talked us through everything so we understood the payment options and care package.The whole experience was made easy and hassle free.
19 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Efficient, friendly, no pressure.
Very pleasant, efficient srevice with no pressure to buy.
All qestions answered and good suggestions made about colour choice.
19 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Tony was very helpful in helping me…
Tony was very helpful in helping me decide on my purchase. He was very knowledgeable and informative but did not pressure me in any way. He left me to have a good look round but kept checking if I was okay or needed any help without ‘stalking’ me like many assistants are guilty of.
18 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Friendly staff and very helpful good customer service every thing was explained to us before we bought the furniture with no pressure to buy.
18 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Chloe from Shrewsbury was very helpful
Chloe from Shrewsbury was very helpful, kind and knowledgeable
18 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Jon was very informative about all the…
Jon was very informative about all the products I asked him about. He gave us plenty of time and space to try out different sofas
17 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
John in the Shrewsbury store
John in the Shrewsbury store was extremely helpful, knowledgeable and thorough when helping us decide on our sofa purchase. He went through all the relevant information clearly so we were 100% happy with our choice and we left feeling confident we’d made the right decision. Highly recommended
14 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
very helpful and professional
very helpful and professional. answered all questions and explained everything well
15 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The whole experience was great
The whole experience was great. The store has a good selection of furniture to suit all tastes. The sales advisor we saw was most helpful, friendly and professional without being too overbearing. The products we chose were perfect for our needs and the sales advisor helped us come to a decision by answering all our questions and providing all the information and advice we needed.
13 July 2026
Reply from DFS Furniture - Shrewsbury
Hello Dennis,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful
14 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Informative would answer questions and…
Informative would answer questions and gave time to think about what you were buting
11 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were told a date for delivery and it…
We were told a date for delivery and it didn’t turn up leaving us with nothing to sit on for 2 weeks. When the suite finally arrived the sofas were uncomfortable. Engineer put another layer of foam in seat as that’s all they would offer us. It’s still uncomfortable .
Never again will we use dfs
9 April 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to share your feedback, we are sorry to hear you have rated DFS 1 stars. It is very disappointing to hear you also remain unhappy despite the order being discussed in full with management and a resolution agreed upon.
The comfort levels of furniture would be personal preference, if there is a fault found then we will assist but in this case, extra filling was fitted as a gesture to help better accommodate your needs. Apologies you do remain unhappy despite this.
Kind regards,
Lia
DFS Customer Support
Helen was very informative and helpful
Helen was very informative and helpful. Even when I changed my mind last minute on the colour nothing was a problem
8 July 2026
Reply from DFS Furniture - Shrewsbury
Hello Cerys,
Thanks for your lovely feedback, we’re glad to hear Helen met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Extremely helpful
Extremely helpful, no pressure, a pleasure doing business in the store. No problems whatsoever.
Highly recommended.
8 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Employee was very knowledgeable and…
Employee was very knowledgeable and efficient when ordering the sofa and bed frame. I would highly recommended DFS and would use this company again!
28 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Immediately approached to offer any…
Immediately approached to offer any assistance then left to wonder around, when ready Sarah was incredibly helpful and very pleasant
5 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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