Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of... See more
Company replied
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See what reviewers are saying
Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and su... See more
Company replied
We found the perfect sofa for us from DFS Ruislip. We knew straight away that this was the one that met all our needs however we were still curious about various aspects of the design/features. This i... See more
Company replied
Again our experience was brilliant - Mitesh was brilliant in helping us conclude on the right sofa for us based on use, living space, comfort, appearance. This is the 3rd sofa we have bought here - se... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Excellent service, very pleased with the product and the service supplied by our sales person, who went above and beyond.
4 May 2026
Reply from DFS Furniture - South Ruislip
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Hi it was very good adam helped us spot…
Hi it was very good adam helped us spot and it was 💯 good experience thank you
4 May 2026
Reply from DFS Furniture - South Ruislip
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nitesh - great customer service
We had a great experience buying our sofa thanks to Nitesh, who was friendly and approachable from the start. He took the time to understand what we needed and gave helpful advice. His knowledge made the whole process easy and stress-free.
2 May 2026
Reply from DFS Furniture - South Ruislip
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very knowledgeable and professional…
Very knowledgeable and professional sales person, didn’t feel pressurised at any time.
2 May 2026
Reply from DFS Furniture - South Ruislip
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - South Ruislip
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Welcoming staff
Welcoming staff. However a serious injury could have happened due to negligence. The staff who witnessed the incident was very professional, apologetic, dedicated to correct this issue straight away as I saw her do. 👏👏. I will be inspecting the store again and further my actions if it’s not all rectified.
29 April 2026
Reply from DFS Furniture - South Ruislip
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Corner sofa. Ruislip. Dhiren Shah
Today I visited Ruislip branch in search of a corner sofa. Staff were very attentive. I was served by Dhiren Shah who actually directed to the purchase of my new sofa from the measurement He was very informative and he let me decide on what I needed and gave the right information. Was very happy in making my purchase
28 April 2026
Reply from DFS Furniture - South Ruislip
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
very good customer service by the satff
26 April 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Zsofia was brilliant from start to…
Zsofia was brilliant from start to finish, she was very helpful, 5* customer service!
26 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Jason was helpful in getting our new…
Jason was helpful in getting our new sofa and our mattress and he explained well on the product and aftercare services available.It was easy for me and wife to understand and take a decision comparing against our alternative best options.
I highly recommend Jason at Ruislip branch.
26 April 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jason met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We had a fantastic experience with Jason
We had a fantastic experience with the salesman at DFS. He was incredibly accommodating, friendly, and provided the best service throughout our visit. He made sure we ordered exactly what we expected, clearly explained all of the available options, and guided us through everything with genuine care and professionalism. The aftercare products offered by Jason was also amazing, which made the whole experience even better. Such a warm, welcoming, and helpful service from start to finish — highly recommended!
26 April 2026
Unprompted review
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great customer service, thank you Mitesh!
Great customer service, Mitesh explained the product in detail with pro/cons very well. Very energetic and customer focused, we found him to be extremely helpful and friendly. Thank you, Mitesh!
26 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
excellent service
26 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great advice and support from virnu.
25 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
In-depth and took the time to answer my…
In-depth and took the time to answer my questions and my needs and even reiterated so that I understood. Was mindful of my worries regarding my credit
25 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service—very…
Excellent customer service—very responsive, answered all my questions clearly, and was incredibly helpful throughout. Highly recommend.
23 March 2026
Reply from DFS Furniture - South Ruislip
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
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