Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of... See more
Company replied
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See what reviewers are saying
Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and su... See more
We found the perfect sofa for us from DFS Ruislip. We knew straight away that this was the one that met all our needs however we were still curious about various aspects of the design/features. This i... See more
Company replied
Again our experience was brilliant - Mitesh was brilliant in helping us conclude on the right sofa for us based on use, living space, comfort, appearance. This is the 3rd sofa we have bought here - se... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4k reviews
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Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
* Excellent customer service by Manish
* Excellent customer service by Manish
* excellent product knowledge
* Excellent additional information
* Excellent personality
* Excellent efforts
18 June 2026
Reply from DFS Furniture - South Ruislip
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Mitesh is a very informative,friendly…
Mitesh is a very informative,friendly and helpful customer representative. Very impressed!
17 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Worth the visit
It was a good experience, there was plenty of choice and I must say the man who helped and advised us was very friendly and professional - unfortunately I didn't get his name.
Steve G
17 June 2026
Reply from DFS Furniture - South Ruislip
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by Mitesh
Excellent service by Mitesh! Very friendly, helpful, and professional. I’m really happy with the experience and would definitely recommend.
17 June 2026
Reply from DFS Furniture - South Ruislip
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sofia & Leah (Ruislip Branch)both were…
Sofia & Leah (Ruislip Branch)both were very helpful.
16 June 2026
Reply from DFS Furniture - South Ruislip
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The sales staff
7 June 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The service was very good told us all…
The service was very good told us all we need to know
15 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing experience *****
We had a fantastic experience at DFS when purchasing our sofa. Mitesh was incredibly informative from start to finish and his energy and enthusiasm made the whole process enjoyable. His knowledge of sofas was impressive and it was clear he genuinely loves what he does.
He took the time to show us a wide range of options and helped us understand what to look for when making such a significant purchase. There was absolutely no pressure just honest advice and plenty of patience as we worked our way around the showroom. After what felt like hundreds, if not thousands, of steps trying different sofas and repeatedly returning to our favourites, we finally made our decision.
What stood out most was how informed and confident we felt by the end. As a sofa is something we expect to buy only once every 10–20 years, having someone as knowledgeable and passionate as Mitesh guiding us through the process made a huge difference.
We left feeling thoroughly informed, excited about our purchase and genuinely happy with the experience. Thank you Mitesh for making such an important purchase an enjoyable one.
Please on our behalf thank Mitesh for his amazing Customer Service for he is a true asset to your organisation.
Highly recommended DFS!
14 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Sophia at the S Ruislip branch was…
Sophia at the S Ruislip branch was great. The whole experience was smooth and efficient. I got all the info I needed and there were no pushy sales tactics. I have bought my last 3 sofas from DFS and have always been satisfied.
7 June 2026
Unprompted review
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Jason was brilliant and helped us to…
Jason was brilliant and helped us to decide is the right sofa for us.
7 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member who attended me is…
The staff member who attended me is very nice he knows how to talk to people very polite and helpful
13 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very polite and kind salesperson very informative and thorough
Very polite and kind salesperson
12 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
South Ruislip store salesman Mitesh,
South Ruislip store salesman Mitesh,
Very nice personality and professional at his job with a lot of knowledge regarding products (sofas).
He made me and my son feel at ease while deciding on trying out and purchasing the Antique Black Regency 3 & 2 seater sofas.
A very nice guy.
Good customer service.
3 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
In my dealings with DFS
In my dealings with DFS, I have always been very happy and satisfied with the results.
They offer some of the finest furniture, are outstanding. Their furniture are extremely comfortable and can be used for many years.
My experience with them this time was even better because of the person who assisted us, Jonnie
He was wonderful and easy to deal with, always making sure that the customer was comfortable and completely satisfied in every way. He was always smiling and carried out his work with the highest level of accuracy, professionalism, and honesty.
Thank you, Jonnie. The branch where you work is very lucky and fortunate to have you on its team. Your dedication, positive attitude, and excellent customer service made this experience truly exceptional. We greatly appreciate your help and wish you continued success.
11 June 2026
Reply from DFS Furniture - South Ruislip
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We returned to DFS after 15 years and…
We returned to DFS after 15 years and they did not disappoint. Nice to see a british company that keeps its record of good quality furniture and good customer service
2 April 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Consistently good friendly staff…
Consistently good friendly staff anytime I've ever visited the store.
Today me and my daughter came in to buy a sofa, we were looked after very well given lots of information and have come away happy.
10 June 2026
Reply from DFS Furniture - South Ruislip
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS great service
We were welcomed by Jason on arrival, he was very friendly and answered all the questions we had. Forgot to mention i placed the order for the sofa.
8 June 2026
Reply from DFS Furniture - South Ruislip
Hello Punita,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good customer service specially mr…
Very good customer service specially mr venu helpful and great service.all the staff are great.
7 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
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