DFS Furniture - South Ruislip Reviews 

Our Sales Rep 'Amina' from DFS South Ruislip was very knowledgeable and helpful. The whole process of buying the sofa was easy and fast. Very pleased with the customer service.

Lila

Good experience

Really great customer service provided by Mitesh - felt at home in his company.
Took his time and made us feel comfortable about our decisions with thoughtful opinions.

Friendly and efficient service who went the extra mile.

I ordered the Visionary Sofas package from DFS in December, which included a large 2-seat power recliner with screen, a 3-seat power recliner with lumbar support, and a single-seat power recliner with lumbar support.

While the sofas looked great visually, the experience from delivery onwards has been extremely disappointing. The products arrived in March with multiple serious faults. The wireless charging feature did not work, the screen was faulty, and even worse, the recliner controls were incorrectly wired. The left-side controls operated the right-side sofa and vice versa, including both the touchscreen controls and side buttons. This was clearly a major manufacturing fault.

I reported the issue to DFS customer service the very next day. Even the engineer who attended seemed aware there was a problem, yet this was never properly escalated to the store beforehand. DFS then proceeded to order replacement parts for the faulty controls without discussing my preferred resolution first. From the beginning, I requested a refund due to the condition of the products I received, but I was repeatedly told by the Ruislip DFS store manager, Amina, that I had to allow them the opportunity to repair the sofas.

We are now in May, and I am still waiting for repairs. I have now been informed that the replacement parts are “currently due” at the end of June. I do not understand how waiting several more months can reasonably be described as “currently due.” By that stage, I will have waited around 8 months in total since placing the order.

To make matters worse, this purchase was made through a 0% finance agreement with Creation Finance. DFS Ruislip failed to inform the finance company that I had not received a fully functioning product and that repairs were still outstanding. As a result, payments have already started being taken from my account despite the issues remaining unresolved. Had Creation Finance been properly informed, payments would likely not have started.

Throughout this entire process, I have repeatedly requested a refund due to the faulty condition of the products and the excessive delays, yet I feel DFS has taken very little responsibility for the situation. I have not received a genuine apology for the inconvenience, delays, or stress caused.

I was genuinely excited about receiving my new sofas, but the experience has instead caused months of frustration and disappointment. I am writing this review to make others aware of the level of service and communication they may experience when dealing with DFS Ruislip, especially when using finance agreements. Customers should be cautious about making expensive purchases with high expectations, as the aftercare and handling of serious faults in my experience have been extremely poor.

Mitesh and his colleagues were extremely knowledgeable, helpful and personable.
They made the whole experience of buying much more pleasurable!
I can highly recommend the Ruislip branch of DFS

I am very pleased to met a very professional seller and adviser.
He welcome us, explained and convinced us to puy and not hesitate.
Good personality, happy and open face, smiling all the time.

I promise, DFs will be my first choice in the future.

Thanks

Great personal service from Manish, 10/10.talked us thorough all relevant information on our purchase.The store was very welcoming all members of staff greeting customers and the young lady who is currently pregnant help with downloading emails which was fabulous. Would recommend this store to friends and family.

Excellent Service

the shop assistant was very helpful including the gentleman i saw on the Friday

Great team & service
Thank you South Ruislip

Went to buy a sofa at DFS South Ruislip, the staff were friendly, the staff member that helped me was also very friendly and efficient and helped me with getting me new sofa, I was able to see the sofa I was interested in in store and purchased this, and even better the sofa was available within one week so one week later I now have my sofa at home

Very good experience, Lia the sales lady was very nice and helpful. Well spoken.

Excellent and welcoming service. Staff very knowledgeable and experienced, very good knowledge of products they were selling. Very impressive

Understood our needs and showed us around to try different options colours etc.
Shortlisted and help us select best option with combinations to suit and fit in space available.

I was very happy with the service I received. The staff were very friendly and helpful.

The staff at dfs Ruslip was very helpful and friendly especially Sofia who helped us a lot. Thanks to everyone at dfs

Great customer service and very quick, Jason was amazing, thank you

Great service explained everything such a friendly helpful man