We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... See more
Company replied
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We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... See more
Company replied
The lady that helped us her name was Meril from the Swansea store she was fantastic very helpfull and patient and she knew her job well,I would give her 100% in her job.
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
4k reviews
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Barbara was superb
Barbara was superb, she was very explicit and calmly spoken throughout our conversation. We’re really impressed with her customer service
21 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The customer service was excellent
The customer service was excellent. Explained everything to me about the after sale and what it covered. Prices were reasonable. Quick delivery times
20 August 2026
Reply from DFS Furniture - Swansea
Good Afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service & advice.
19 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I was very impressed when I walked into…
I was very impressed when I walked into the Swansea store. Unlike other shops, we were not harassed into buying ! I don't like being "made" to buy something. James was FAB!! Now I can't wait to have my settees!!!
19 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Swansea store 17/08/26
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales people following you around and plenty of space to browse and see the ranges.
We eventually made our minds up and were served by Nathan who was fab and explained everything and made the purchase simple and straightforward. Looking forward to having our San Antonio.
17 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
All in all a very enjoyable experience by all concerned.
An experience made even nicer by Hannah who completed the sale for us.
Well done to all concerned.
10 August 2026
Reply from DFS Furniture - Swansea
Hello Keith,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Staff member James was very helpful
Staff member James was very helpful. Would definitely shop there again.
14 August 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Super Service
Nathan was very knowledgeable about the furniture, and explained how the electrics of the furniture worked - in simple terms for us!
He was very informative with the warranty - explaining what is covered, etc. A very good experience and highly recommended. Thank you
13 August 2026
Reply from DFS Furniture - Swansea
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Barbara was the sales accountant in…
Barbara was the sales accountant in Swansea. Excellent service with great knowledge of what she was selling.
11 August 2026
Reply from DFS Furniture - Swansea
Hello Linda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Natasha made my experience go very…
Natasha made my experience go very smoothly. She explained everything thoroughly and helped recommend what mattress was best suited to the bed I wanted. Thank you Natasha.
10 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dan was very helpful and made the…
Dan was very helpful and made the experience nice and relaxing,
10 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Good service
Good service. Polite salesman. On time. Asked for the sofa not to be delivered early in the morning. That was ignored. Sofa was delivered at 07.15.
2 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Sales staff
Although we haven't received our order yet I'm willing to review the service so far. Your representative (Nathan) who sold us our furniture was very friendly, patient, helpful and knowledgeable.
28 July 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Store was well set out
Store was well set out. I was able to find what I wanted easily.
No pushy sales people following me around.
When I needed assistance, the salesman was very helpful and knowledgeable.
6 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
My wife knew what she wanted seen it…
My wife knew what she wanted seen it online and needed to see it for her for her self
Left alone when we entered the store for a good 5 mins to look around then Dan came to us we explained we wanted 1 particular product he led us the the place we needed to be . The service he gave us the information he gave us the all the legal jargon he gave us on top of that he is a top bloke easy to talk to we only 1 brand new sofa and that was a old DFS 17 years ago so we’re going again
5 August 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
excellent service
Advisor was excellent, helpful, friendly, very knowledgeable, patient, no rush, no hard selling, Excellent experience from start to conclusion
3 August 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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