We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... See more
Company replied
The lady that helped us her name was Meril from the Swansea store she was fantastic very helpfull and patient and she knew her job well,I would give her 100% in her job.
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Swansea
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I like the no pester/bother approach
I like the no pester/bother approach by Nathan. He was very friendly and knowledgeable about the sofas. A credit to DFS.
23 June 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Myself and my husband had a fantastic…
Myself and my husband had a fantastic experience at DFS Swansea thanks to the sales lady who assisted us. She was friendly, professional, and extremely knowledgeable about the products. She took the time to listen to what we was looking for, answered all my questions, and helped me find the perfect furniture without any pressure.
Her customer service was outstanding from start to finish, making the whole process easy and enjoyable. It's rare to receive such attentive and genuine service these days. She is a real credit to DFS, and I would highly recommend visiting the Swansea store because of the excellent support I received.
20 June 2026
Reply from DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Merrill though I may be misspelling her name
The member of staff, dealing with me, was Merrill. I found her absolutely charming and helpful. I just wish that everyone I come in contact with could be as knowledgeable and friendly. She was a credit to your store.
19 June 2026
Reply from DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Person selling sofas I just was really…
Person selling sofas I just was really really good and he really helped to decide what we wanted and explain the finance really well.
16 June 2026
Reply from DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello Mandy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nathan was incredibly helpful
Nathan was incredibly helpful. I had seen a sofa online which I really wanted but unfortunately it was not in the store to view. Nathan took the time to explain the measurements, went to look for the colour sash and went through everything with me. Really really helpful, thank you Nathan
14 June 2026
Reply from DFS Furniture - Swansea
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Nathan gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
We had a lovely experience at the store…
We had a lovely experience at the store today, Meryl was very helpful and couldn’t do enough to help us chose the right furniture to suit our home. She was very clear and made sure we understood everything about our purchases and finance.
13 June 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sale was handled by James.Very helpful…
Sale was handled by James.Very helpful and pleasant.
13 June 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very nice selection in store
Very nice selection in store. Staff were friendly but not pushy and happy to give space when asked for to think things over.
Everything was explained clearly and prices were explained in detail.
13 June 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Daniel was very informative and friendly
10 June 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The wonderful experience started at the front door and continued for the total of our visit, thank you for making our visit very enjoyable.
The wonderful experience started at the front door we were met with a lovely smile from the sales lady, we asked to be able to look round and would call her when we were ready. She came over when called and we shown her the suite that we had chosen. She very politely told us all the information about the product, explained the after care and the cleaning package that was available. We would definitely recommend DFS to our family and friends. The ordering procedure was very straight forward, the order was double checked by another sales lady and we were asked if we were happy with everything that we were buying. Top marks to DFS we have been coming to them for over 25 years and have always been totally satisfied.
11 June 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.