We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... See more
Company replied
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We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... See more
Company replied
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... See more
Company replied
From entering the store Dan remembered me from previous visit in the week & he came to assist me to finalise my requirements to get the sofa I wanted. He was helpful, approachable & a good conversatio... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, United Kingdom
- 0333 999 9795
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Swansea
Good afternoon Jules,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly approachable staff
Friendly approachable staff. Easy and quick purchase with a quick turnaround. Amazing service
19 April 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Nathan helped us with our purchase and…
Nathan helped us with our purchase and gave us very detailed and concise information. He gave us time and space but was there to answer questions when needed.
19 April 2026
Reply from DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Fabulous staff
Left to our own devices when we initially arrived, much preferred as we hate pushy salespeople who follow you around. However, staff incredibly helpful when we asked for assistance and very polite. Thank you, Meryl, Dan and Nathan.
18 April 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Hannah was excellent from start to…
Hannah was excellent from start to finish she explained everything about the products and the interest free option. Her customer service was brilliant and professional, answered all of our questions couldn't be happier with the service
18 April 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Hannah.
Kind Regards,
Jordan
DFS Customer Support
Easy online use
Helpful in Swansea store and easy to use website to find a specific chair/sofa required
10 April 2026
Reply from DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
helpful staff
9 April 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Relaxed atmosphere and under no…
Relaxed atmosphere and under no pressure to buy . Very helpful staff where nothing was too much trouble
14 April 2026
Reply from DFS Furniture - Swansea
Good morning Jackie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, who explained all the process’s from ordering to delivery date and what to expect on delivery.
7 April 2026
Reply from DFS Furniture - Swansea
Good afternoon Gaynor,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The customer service was excellent
The customer service was excellent. The young lady was very professional and friendly.
She really knows the product and is a credit to your company.
Unfortunetly I didn't catch her name.
13 April 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Unfortunately I was provided with…
Unfortunately I was provided with incorrect information relating to money off my sofa on one day and the following day I was made out that I had lied by another rude employee however was very quickly rectified by the friendly and helpful manager that continued with our purchase and provided the discount
12 April 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that your concerns were resolved by the store manager. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We have been shopping with DFS For 28…
We have been shopping with DFS For 28 years, and again as always excellent service. We have tried others, but they were not a patch on DFS.
So thank you DFS once again for your excellent service and hospitality.
Sue and Phil.
12 April 2026
Reply from DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Nathan was open honest and caring…
Nathan was open honest and caring whilst discussing my options to buy my sofa
Very professional and very knowledgeable highly recommend DFS Swansea and Nathan as your personal shopper
12 April 2026
Reply from DFS Furniture - Swansea
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Meryl at the…
Excellent service from Meryl at the Swansea store. Couldn't fault it.
10 April 2026
Reply from DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
James was really helpful and patient…
James was really helpful and patient and understanding about my health issues as well so advised regards different type of cushion which I hadn’t realised.
Friendly service from start to finish.
10 April 2026
Reply from DFS Furniture - Swansea
Good afternoon TJ,
We are really grateful for your kind words and for sharing your experience in our store with James. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Wonderful staff..very helpful with…
Wonderful staff..very helpful with thier experience ..had a fine time choosing my furniture very pleased
3 April 2026
Reply from DFS Furniture - Swansea
Good afternoon Pat,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
All the staff in store were friendly…
All the staff in store were friendly and greeted us with a hello. We were free to wander around the store. When we asked for some help the staff were friendly and very well informed.
6 April 2026
Reply from DFS Furniture - Swansea
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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