Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
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Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... See more
Company replied
Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... See more
Company replied
Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
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Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
We had jim assist us in the Tonbridge…
We had jim assist us in the Tonbridge store.
Very helpful and knowledgeable. He went that extra mile 4 us. Very pleased
4 April 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I believe my sales person was Kate
I believe my sales person was Kate, we visited as a family on Saturday and she was very helpful. We wanted time to make a decision and returned today to order our new sofas.
6 April 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Really nice sales person listened to…
Really nice sales person listened to our requirements and ensured we had everything we needed
6 April 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great product with excellent service
A great quality product. Have been to various showrooms today but this product was an immediate winner, stylish, very comfortable and a good price. Happy with my choice I can truly say the customer service was excellent and has only added in a positive way to the whole purchasing experience. Professional, polite, very knowledgeable but not pushy.
3 April 2026
Unprompted review
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Salesman took the time to talk me…
Salesman took the time to talk me through all the options in a relaxed and un-rushed way and listen to all my questions, answering them with no hesitation.
2 April 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Kate,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very personable and efficient
1 April 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
From entering the store the salesman…
From entering the store the salesman was very helpful and explained everything we need to know about what we were interested in buying. He explained all the financial requirements and was very good at what he done.
1 April 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Kathleen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great help from Jim at Tunbridge Wells…
Great help from Jim at Tunbridge Wells store.
Advice and explanation of process very clear and to make decisions on purchase.
30 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
tunbridge Wells
we used tunbridge Wells branch before funny enough the same guy I served this feel so comfortable with him same sense of humour great information that’s all we brought again
29 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff very helpful
Jim at Tunbridge Wells was a pleasure to deal with. Very knowledgeable about products.
29 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Catherine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Didn’t feel pressured to buy
Didn’t feel pressured to buy , friendly and helpful service.
28 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very good Service
Very good Service. No pressure good Knowlege of Sofas. Very friendly and helpful. Would recommend.
28 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning David,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Really helpful salesman (Julian)
Really helpful salesman (Julian). Explained everything and helped us find exactly what we wanted. No pushy upselling.
28 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Jim was very professional and helpful
Jim was very professional and helpful. Amazing customer service, thank you!
28 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Marta,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Jim us a delightful sales man who dies…
Jim us a delightful sales man who dies not rush his customers. He was patient, polite and professional. He went out of his way to help an elderly disabled customer who is a dinosaur with the Internet. He assured me if I had any problems to go back to the store to help me. Thank you Jim
26 March 2026
Reply from DFS Furniture - Tunbridge Wells
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good afternoon David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Super
Super, friendly service. Nothing was too much trouble and the sales assistant was knowledgeable and informative.
25 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Lynne,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
My quick browse today in the Tunbridge…
My quick browse today in the Tunbridge Wells branch resulted in me finding the sofa I have been looking for for some time. I later returned to make the purchase. On both occasions the sales team were approachable, friendly and informative.
25 March 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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